Nancy Wagner
Escondido,California
Summary
37 Years in combined experience in customer service with the ability to learn and apply new skills in a variety of work situations. An exemplary attendance record, a strong work ethic and a team player. Enjoy working with customers, attending to their needs and resolving any issues. Experience in sales, learning about new products and helping customers decide on which of those products best suit their needs.
Overview
37
37
years of professional experience
Work History
Lead Customer Service/Distribution Clerk
United States Postal Service, USPS
Escondido, CA
10.1989 - 07.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Processed billing and payments in a timely manner.
- Led morning distribution clerks with unloading trucks and sorting and processing of mail in a high-speed environment.
Sales Associate
Home Depot
Escondido, CA
08.2008 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Loaded and unloaded merchandise using ladder and pallet jack.
Education
High School Diploma -
West Seneca West Senior High School
West Seneca, NY06.1983
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Answering Customer Questions
- Financial Transactions
- Till Counting
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Upbeat and Positive Personality
- Client Rapport-Building
- Customer Service and Assistance
hobbies
My hobbies include golfing, hiking, fishing, kayaking and reading.
Timeline
Sales Associate
Home Depot
08.2008 - 09.2012
Lead Customer Service/Distribution Clerk
United States Postal Service, USPS
10.1989 - 07.2022
High School Diploma -
West Seneca West Senior High School
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