Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nancy Walker

Nancy Walker

Penn Valley

Summary

Reliable individual proudly offering 12+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable menus, handling cash sales and managing restaurant inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

22
22
years of professional experience

Work History

Restaurant and Bar Manager

The Oaks
01.2024 - Current
  • Hiring staff for the front of house operations to help reorganize the establishment with proper service
  • Training wait staff, bartenders, bussers and hosts to provide excellent costumer service
  • Managing labor kept under the industry level, helping drop the labor from 90% when I began to consistent 29%!
  • Ordering for the bar and all off site events, including weddings and Golf Tournaments and various other club events
  • Scheduling the staff of 20 employees for daily bar, lunch, dinner and event schedules
  • Monthly Inventory to help reduce unnecessary inventory and keep on track with what is needed as far as dry goods, beer, wine liquor and non alcoholic goods
  • Oversee and manage dining room and bar for improved service. My implementations have increased our ratings, increased customer return rate, and resulted in increased revenue.
  • Managing guests, addressing complaints and issues, resolving problems efficiently and professionally
  • Ensure compliance with policies and procedures such as food safety, RBS and hygiene standards
  • Tracking sales and costs for best rate offers and identifying areas for improvement
  • Implementing new POS system to better track labor and sales

Bartender/ Entertainment Booking

Tap and Vine
08.2018 - 02.2021
  • Creating and serving drinks for entire restaurant
  • Cashier
  • Entertainment Booking for music on weekends
  • Monthly inventory assessment

Reception

CHICO PODIATRY GROUP
07.2017 - 02.2018
  • Patient check-in and check-out
  • Scheduling for 4 doctors
  • Selling over the counter medical supplies
  • Answering phones
  • Faxing and sending medical documents

Bartender/Server

FARWOOD BAR AND GRILLE
12.2014 - 04.2017
  • Bartender and server in fast pace high end restaurant
  • Creating drink specials
  • Opening and closing responsibilities
  • Money handling

Assistant Event Coordinator

Flourish Root
09.2009 - 11.2012
  • Meeting with customers to plan and create events off location
  • Creating floral arrangements and decor for specific requests
  • Transforming locations, such as barns into themed weddings and parties
  • Creative and imaginative thought to bring thoughts to life

Server/Manager

THORNTON RIVER GRILLE
12.2003 - 10.2012
  • Part of opening staff when restaurant first opened in 2003
  • Helping maintain constant flow of the busy environment
  • Providing friendly service to local and tourist community
  • Managed the front of house operations
  • Inventory
  • Ordering
  • Scheduling

Home and School Based Counselor

NATIONAL COUNSELING GROUP
10.2008 - 05.2009
  • Met with children 18 and under to mentor in school and behavioral struggles
  • Met with parents in home to help create healthier lifestyle choices
  • Weekly meetings with social workers to discuss progress
  • Developing goals with clients and helping them stay on task

Nanny

JENNIFER McDOWELL
06.2005 - 11.2008
  • Providing care for an infant- 3 years.
  • Constant overnight responsibilities
  • Providing meals and transportation
  • I raised this young child 5 days a week or more for the first three years of his life, averaging 60+ hours a week

Fourth Grader Teacher

WAKEFIELD COUNTRY DAY SCHOOL
09.2004 - 08.2005
  • Lesson plans for every subject
  • Creative and hands on teaching approach
  • Organizing field trips
  • Meeting and creating standards for accredited extra curricular activities

Education

Bachelor of Science - Psychology

University of Massachusetts, Amherst
Amherst, MA

Skills

  • Performance monitoring
  • FOH operations oversight
  • Foodservice management
  • ServSafe compliance

Timeline

Restaurant and Bar Manager

The Oaks
01.2024 - Current

Bartender/ Entertainment Booking

Tap and Vine
08.2018 - 02.2021

Reception

CHICO PODIATRY GROUP
07.2017 - 02.2018

Bartender/Server

FARWOOD BAR AND GRILLE
12.2014 - 04.2017

Assistant Event Coordinator

Flourish Root
09.2009 - 11.2012

Home and School Based Counselor

NATIONAL COUNSELING GROUP
10.2008 - 05.2009

Nanny

JENNIFER McDOWELL
06.2005 - 11.2008

Fourth Grader Teacher

WAKEFIELD COUNTRY DAY SCHOOL
09.2004 - 08.2005

Server/Manager

THORNTON RIVER GRILLE
12.2003 - 10.2012

Bachelor of Science - Psychology

University of Massachusetts, Amherst

Similar Profiles

CREATE PROFILE