Nancy Wendell

• Set priorities and problem-solved workflow issues to maintain rapport with processors and loan officers.
• Entered data, generated reports, and produced tracking documents.
• Ordered title, appraisals, evidence of insurance, verified borrower's employment, completed Patriot Act documents, validated property addresses, and other duties associated with the mortgage loan process.
• Tracked records, filed documents and maintained communication between processors & loan officers.
• Utilized proactive communication abilities to resolve issues in a timely manner through active listening and open ended questioning, escalating major problems to the manager when needed.
• Trained new team members on the loan set-up process.
• Collected details about unique features and constraints of each space, as well as potential themes and budget limitations to complete optimal designs.

Same responsibilities as Neighborhood Loans. Took loans from the Origination stage and performed necessary tasks to get each file ready for processing.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Screened and monitored visitors using the Raptor System.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding students and parents.
• Answered questions and addressed, resolved, or escalated issues to administration personnel to satisfy students and parents.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and students.
• Routed incoming mail and messages to relevant personnel without delay.
• Organized information and instructions for substitute teachers.
• Answered phone promptly and directed incoming calls to correct offices.

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Created themed bulletin boards to grab students' attention and encourage reading on multiple topics.
• Answered questions from students and helped to find appropriate reading materials.
• Created welcoming and comfortable space by keeping library clean and organized.
• Utilized computer databases to locate library materials.
• Monitored library environments to maintain safe, hazard-free settings.

• Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Provided meaningful math instruction to improve math skills of middle school students.
• Worked with administrators on behavioral issues to support needs of students.
• Adjusted teaching strategies to meet diverse requirements of individualized support plans.
• Scheduled appointments with parents to discuss student progress and classroom behavior.
• Assessed student comprehension through regular quizzes, tests, and assignments.
• Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
• Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
• Prepared and implemented lesson plans covering required course topics.

Taught Kindergarten in a self-contained classroom.

Taught 6th grade Honors Math, 7th & 8th grade Math & served as Academic Team Leader.

7th Grade Math Teacher

Taught 5th grade in a (mostly) self-contained classroom.

Taught 7th grade Ace/Honors Math and 8th grade on-level math.