Pattana Nanthavongsa
Shakopee,MN
Summary
Accomplished professional with over a decade of experience in mortgage loan setup and medical claim processing, notably with Land Home Financial Services and CIGNA Behavioral Health. Expert in efficient data entry and customer engagement, achieving significant improvements in performance metrics and compliance adherence. Demonstrates strategic relationship cultivation and interdepartmental coordination, driving operational excellence and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Mortgage Loan Set-up Specialist
Land Home Financial Services
09.2020 - Current
- Skilled in Mortgage Director, Microsoft Office, Microsoft Teams, and LodaSoft.
- Work independently as a mortgage loan set-up role to support processor and loan officer by compiling and preparing required documentation.
- Ensure the universal mortgage director pipeline is maintained while closing loans efficiently and on schedule.
- Manage employment verifications and provide customer service.
- Request Title Work and Escrow Services Required for Closing
- Conduct outbound calls to confirm the borrower's employment verification and provide customer service support.
- Adhering to Compliance in Conventional, High-Value, Refinance, and FHA Programs
Senior Behavioral Claims/Data Entry Representative
CIGNA Behavioral Health
03.2008 - 10.2019
- With over 11 years of experience in medical claim processing and adjudication, I have worked in a fast-paced, metrics-driven environment.
- Promoted to Senior Claims Examiner in 2013 and began working independently from home.
- Maintain daily performance metrics on claim payments, reworks, and turnaround time.
- Data entry appeal, health partner, repricing, Medicaid reclamation, VA, and high priority claims.
- Strong understanding of medical necessity guidelines and claim adjudication procedures.
- Familiar with self-funding claim processes and experience with various claims management systems, including Data General, Iview, NPI, Lync, Microsoft Outlook, and WebEx System
- Ensuring Compliance with State and Private Insurance Healthcare Regulations
- Knowledgeable about Behavioral ICD-9, ICD-10, and additional diagnosis codes.
- Utilized coinsurance, deductible, and Explanation of Benefits (EOB) as payment methods.
Senior Collection Representative/Accounts Payable/Customer Service
Apria Healthcare
03.2006 - 03.2008
- Handled various duties independently within the office.
- Generated correspondence to address refund requests and overpayment issues.
- Provided support for billing inquiries, ensuring exceptional customer service during interactions with patients and healthcare staff.
- Examined overdue account data within the ACIS system to enhance collection efforts.
- Executed payment reversals and initiated transactions per account requirements.
Data Entry/Logistics/Invoices Representative
Miracle Ear Manufacturer Services Inc
01.1999 - 03.2006
- Maintained departmental efficiency through accurate entry of new and repair order form data.
- Streamlined manufacturing process through effective part staging.
- Prepared invoices for shipment orders.
- Utilized Kanban System for staging and issuing components for CIC, ITE, BTE, and ITC hearing aids.
- Assisted in work order changes by decoding matrix prints.
- Applied repair and diagnostic codes using the Winsmart platform.
Education
Associates degree - Business Management
Hennepin Technical College
Real Estate Salesperson -
Kaplan Real Estate Education
Skills
- Customer Engagement
- Efficient Data Entry
- Logistics Coordination
- Quality Control
- Accounts Payable
- Senior Claims Specialist
- Strategic Relationship Cultivation
- Interdepartmental Coordination
- Strategic Development
- Adaptable Learner
- Performance Metrics Analysis
- Steadfast Accountability
References
References available upon request.
Timeline
Mortgage Loan Set-up Specialist
Land Home Financial Services
09.2020 - Current
Senior Behavioral Claims/Data Entry Representative
CIGNA Behavioral Health
03.2008 - 10.2019
Senior Collection Representative/Accounts Payable/Customer Service
Apria Healthcare
03.2006 - 03.2008
Data Entry/Logistics/Invoices Representative
Miracle Ear Manufacturer Services Inc
01.1999 - 03.2006
Associates degree - Business Management
Hennepin Technical College
Real Estate Salesperson -
Kaplan Real Estate Education
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