Nancy Williams
Summary
Office Manager/Sales/Customer Service
Responsible professional who provides exceptional customer service Excellent communicator with the ability to quickly develop relationships with customers, management and co-workers Thrives on challenge, change and learning. Self-starter, punctual and dependable Able to successfully work independently or in a group Ingrained traits: organization, goal setting and meeting those objectives Sold semiconductors, software, furniture, mattresses, clothes, appliances. Technology is a skill that can be quickly learned
Overview
21
21
years of professional experience
Work History
Supervisor
BED BATH & BEYOND- Promenade
11.2021 - 04.2023
- Responsible for cashiers
- In charge of opening store
- Kept pricing of product up-to-date
- Employee training for new programs
- Changed signs, on the floor, for seasonal sales
- Waited on customers and provided service
- Closed store nightly and balanced tills
- Worked with three employees to sell displays
- Closed store: took down signs, swept store.
Sales Associate
DILLARD'S – WOODLAND HILL- Lingerie Dept.
11.2015 - 03.2017
- Greet and assist customers with lingerie by asking questions
- Measure and fit women for bra that is comfortable and affordable
- Suggest additional items that completes a contemporary look
- Surprise customers with items that are chic and flattering
- Ring up sales, organize inventory, keep dressing rooms neat
- Assist in moving merchandise for sale and bringing in new product.
Salesperson
ASHLEY FURNITURE HOMESTORE
01.2015 - 07.2015
- Commission sales
- Exceed monthly sales by 15%
- Greet customers in a friendly manner, ask questions and listen
- Show them product that meets their wants and needs
- Explain financing options (during sales process) and answer questions
- Fill out financing application with customer on POS system
- Check delivery schedules to ensure furniture is delivered on time.
Women's Shoe Sales
MACY'S DEPARTMENT STORE – WOODLAND HILLS
09.2014 - 01.2015
- Commission sales
- Continuously met or exceeded daily sales goals by 20%
- Guided customers to products they want according to need
- Exceed physical requirements: walk/run over eight miles per day, climb ladders, carry several shoe boxes weighing 20 lbs
- Used Macy's intranet system for scheduling, pay and receiving
- Provided excellent customer service
- Closed department and balanced tills.
Administrative Assistant
RED STONE CONSTRUCTION SERVICES, Tulsa, OK
03.2011 - 10.2012
- In charge of multi-line Shore Tel Phone System
- Answered calls promptly, ordered new phones
- Setting and programming new phones for recent hires
- Updated employee directory
- Excellent working knowledge: Proper telephone etiquette, English grammar, appropriate standard for writing letters
- Able to handle confidential and sensitive information
- Kept track of meeting schedules for the different conference rooms
- Kept reception area and meeting room clean
- Kept inventory of office supplies and placed orders
- In charge of Christmas Party: Designed and sent out invitations
- Purchased unique and creative gifts for each person and spouse while keeping within budget
- Obtained facilities where party was held and selected food and drink items for 70 people
- Hired caterers and photographers for parties and events
- Microsoft: Word, Excel Outlook, Note and PowerPoint, SharePoint
- Programmed cameras and cell phones for field personnel
- Located vendors for office supplies, and marketing materials
- Scanned and filed documents electronically with SharePont
- Made flight reservations and hotel reservations for corporate visitors
- Assisted vice-president on contracts for subcontractors: Wrote cover letters, checked for discrepancies
- Prepared contract for signatures and for Fed Ex
- Conferences: Filled out registration forms to participate
- Ordered and shipped marketing materials to trade show location
- Excellent working knowledge: Proper telephone etiquette, Appropriate standard for writing business letters
- Able to handle multiple tasks in a competent and professional manner.
Manager
RETRIEVER PAYMENT SYSTEMS, Tulsa, OK
Tulsa, OK
09.2008 - 02.2011
- Tracked all opportunities for status update and follow-up
- Provided service when customers had issues learning system
- Ability to quickly engage potential customers, via the phone
- Made customers feel comfortable answering questions
- Found them the best program for their business
- Skilled in differentiating Retriever from the competition
- Made 80 cold calls per day.
Inside Sales Account Manager
MIT DISTRIBUTION, Addison, TX
03.2002 - 08.2008
- Sold “Hard to Find” electronic components
- Grew territory from $10,000 to $40,000/mo
- Grew and maintained trust relationships with customers
- Able to separate MIT from competition
- Made 60-80 cold calls to new manufacturers.
Education
Tulsa Community College
Northeastern State University
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Training
- Dale Carnegie Public Speaking, Dallas, TX
- Negotiation Seminar, Dallas, TX
- Sales Training – (Based on IBM program) spent six months in Atlanta, GA
- Dillard’s quarterly training. Oklahoma City, OK
Timeline
Supervisor
BED BATH & BEYOND- Promenade
11.2021 - 04.2023
Sales Associate
DILLARD'S – WOODLAND HILL- Lingerie Dept.
11.2015 - 03.2017
Salesperson
ASHLEY FURNITURE HOMESTORE
01.2015 - 07.2015
Women's Shoe Sales
MACY'S DEPARTMENT STORE – WOODLAND HILLS
09.2014 - 01.2015
Administrative Assistant
RED STONE CONSTRUCTION SERVICES, Tulsa, OK
03.2011 - 10.2012
Manager
RETRIEVER PAYMENT SYSTEMS, Tulsa, OK
09.2008 - 02.2011
Inside Sales Account Manager
MIT DISTRIBUTION, Addison, TX
03.2002 - 08.2008
Tulsa Community College
Northeastern State University