Nancy Wilson
Carmel,IN
Summary
Engaged Senior Product and Project Manager offering 20+ years of success in achieving ambitious goals in challenging IT environments. Highly skilled in overseeing complex, high-value technical projects with excellent planning competencies. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and data migration coordination abilities.
Overview
18
18
years of professional experience
Work History
Product and Project Manager
CRM Ghostwriter
12.2021 - Current
- Deliver high-value customer relationship management services.
- Partner with stakeholders to define business requirements and match them with the best fit solution.
- Manage projects from procurement to commission.
- Coordinate with external vendors to deliver API project components.
- Deliver reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Realtor
Carpenter Realtors
10.2017 - 12.2023
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Project Manager and Product Owner
Carpenter Realtors
08.2018 - 01.2021
- Evaluated vendor proposals, negotiated contracts, and managed external partners to ensure successful collaboration on projects.
- Implemented, structured and maintained Salesforce environment for 600+ users.
- Coordinated with external vendors to deliver API project components.
- Communicated project updates to stakeholders at all levels.
- Mitigated risks by proactively identifying potential issues and developing contingency plans for resolution.
- Enhanced team performance by providing specialized training from roles ranging from Salesforce Administrator to agent.
- Delivered high-quality documentation such as user guides, training materials, and technical specifications.
- Trained personnel on use of IT tools and applications.
Information Analyst
Bastian Solutions
11.2014 - 09.2017
- Managed large-scale IT projects from inception to installation, delivering results on time and within budget constraints.
- Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
- Collaborated with stakeholders to identify business needs and data sources.
- Worked in concert with cross-functional teams to develop innovative IT strategies and drive business growth.
Project Manager
FIS
09.2010 - 10.2014
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Maintained open communication by presenting regular updates on project status to customers.
Senior Implementation Consultant
ADP
03.2006 - 04.2010
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Managed risk effectively by proactively addressing potential challenges in implementation projects.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UTSkills
- Vendor Management
- Product Development
- Risk Assessment
- Agile Methodologies
- Stakeholder Management
- Business Analysis
- Product Lifecycle Management
- Process Improvement
Timeline
Product and Project Manager
CRM Ghostwriter
12.2021 - Current
Project Manager and Product Owner
Carpenter Realtors
08.2018 - 01.2021
Realtor
Carpenter Realtors
10.2017 - 12.2023
Information Analyst
Bastian Solutions
11.2014 - 09.2017
Project Manager
FIS
09.2010 - 10.2014
Senior Implementation Consultant
ADP
03.2006 - 04.2010
Bachelor of Science - Psychology
University of Utah
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