Nancy Wright
Remarketing
Flower Mound,TX
Summary
Seasoned Operations Manager and talented leader with 27 years of experience in automotive captive finance applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
Work History
Remarketing Operations Manager
Nissan Motor Acceptance Company, LLC
04.2022 - 03.2023
- Managed operations team of 13 including off-site team based in Aguascalientes, Mexico responsible for grounding, recovering and transporting off-lease, corporate fleet and repossessed vehicles.
- Oversee vendor compliance with auction, transportation logistics, and inspection vendors
- Supervised support team responsible for auction sales operations
- Write and maintain updated department and auction policies and procedures to ensure compliance and uniformity in executing auction operations
Remarketing Sales & Marketing Manager
Nissan Motor Acceptance Company, LLC
04.2011 - 03.2022
- Partnered with field remarketing managers and auction marketing teams to develop and implement marketing strategies to increase buyer base and optimize vehicle resale values across all sales channels
- Oversee marketing analyst responsible for ensuring auction sales calendar events are updated monthly
- Review and approve marketing plans remitted by each auction house to allocate marketing budget
- Collaborate with auction vendor to design and approve marketing creative content to promote all auction sales
- Created training curriculum to assist with onboarding new field remarketing staff
Remarketing Inventory & Asset Mgmt Manager
Nissan Motor Acceptance Corporation
04.2006 - 03.2011
- Directed strategic initiatives to transition online vehicle inventory management system to a new vendor rendering a savings of over $100K per year
- Developed online tutorial for over 1200 dealership personnel to facilitate usage of new vehicle return system
- Manage team of 10 inventory management and auction support professionals
- Reduced inventory turn-rate by an average of 2 days by developing KPIs to monitor transportation, title administration and other ad-hoc exception processing
- Reorganized team structure to maximize productivity and reduced temporary labor workforce by 20%
- Serve as founding and advisory board member on NMAC's Women's Business Synergy Team – an affinity group focused on the personal and professional development for the women of Nissan in Dallas
- Remarketing Inventory
Supervisor, Asset Management
Nissan Motor Acceptance Corporation
07.2005 - 04.2006
- Supervised team of 12 clerical-level employees and temporary labor force to ensure timely grounding and recovery of off-lease vehicles
- Trained, coached and mentored staff to ensure smooth adoption of new online grounding system, Remarketing Portfolio Manager (RPM)
- Partnered successfully with internal departments (Transaction Processing, Lease Customer Network, Collections & Customer Service) to facilitate timely termination of customer's lease accounts
- Implemented monthly cross-functional team meetings to improve efficiency and organize workflows between departments, dealers, and vendors.
Remarketing Auction Sales Support Rep
10.1999 - 07.2005
Remarketing Direct Sales Rep
04.1999 - 10.1999
Collections Supervisor
03.1997 - 04.1999
Consumer Communications Supervisor
04.1996 - 03.1997
Education
B.S - Business Management
University of Phoenix - Diamond Bar
11.2001
Skills
- Team Leadership
- Process Improvements
- Change Management
- Client / Vendor Relations
- Contract Review and Recommendations
- Sales Operations & Marketing
Languages
Spanish
Native or Bilingual
Timeline
Remarketing Operations Manager
Nissan Motor Acceptance Company, LLC
04.2022 - 03.2023
Remarketing Sales & Marketing Manager
Nissan Motor Acceptance Company, LLC
04.2011 - 03.2022
Remarketing Inventory & Asset Mgmt Manager
Nissan Motor Acceptance Corporation
04.2006 - 03.2011
Supervisor, Asset Management
Nissan Motor Acceptance Corporation
07.2005 - 04.2006
Remarketing Auction Sales Support Rep
10.1999 - 07.2005
Remarketing Direct Sales Rep
04.1999 - 10.1999
Collections Supervisor
03.1997 - 04.1999
Consumer Communications Supervisor
04.1996 - 03.1997
B.S - Business Management
University of Phoenix - Diamond Bar
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