Nancy Zayas
Fruitland Park,FL
Summary
Bilingual Administrative Professional seeking a position in Operation's Support/Routing/Scheduling. Adept in problem-solving, I excel in route coordination and load planning, streamlining processes for improved performance. Achieved significant improvements in incident reporting and driver safety through meticulous attention to detail and adaptability.
Overview
17
17
years of professional experience
Work History
Overnight Route Supervisor
Bonus Transportation
Apopka, FL
08.2020 - 08.2024
- Enhanced route efficiency by planning with both McCleod TMS and PCS systems (for Perdue Farms) to ensure on time percentage was at 98% or better, to customers like Publix, Walmart, Aldi's and many more.
- Used NTTS breakdown site to dispatch mobile repair units locally and abroad, during unexpected events that impacted delivery and in-transit timelines, while maintaining safety as a top priority.
- Kept track of trailer temperatures and monitored any reefer trailer temperature violation alarms for immediate service.
- Monitored driver HOS logs to plan future routes properly.
- Processed OS&D information (overages/shortages/damages) within McCleod and made sure BOL's were noted with the discrepancies, signed by consignee. Noted disposition as well (whether kept or discarded).
- Streamlined communication between drivers and plant operations. Our area covered the midwest and southeast region of the U.S. Entered arrival, load and depart times manually so all parties would have the most up to date information.
- Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
- Created a nightly report and sent it to Operation's Mngt. and daytime staff, so they can route monitor with all the information they needed, in transition.
- Used FleetOne/EFS Check system for Trailer Washouts and kept a log of dates, times, truck & trailer number with the amount the eCheck was for.
Logistics Coordinator
AA Metals
Orlando, FL
05.2012 - 08.2020
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Improved order accuracy through meticulous data entry and verification processes using both AS400 & SAP to keep track.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts. Discussed & route planned with them for Flatbeds, Dry Vans or other modes of shipping and depending on weight & cargo type being shipped.
- Monitored shipping containers imported from steel mills abroad, tracked marine vessels within our own ocean freight report.
- Communicated by phone or email with port operations in Baltimore, Miami, Galveston and LA's MIQ for information on US Customs holds. Monitored transload and scheduled drayage to warehouses abroad.
- Created the manifests for our local truck drivers and scanned and analyzed POD's for signature and any other discrepancies.
- Created AWB's using Descartes software, for drivers to pick up pallets and deliver them to US Airports.
- Tested and received the TSA-STA Certification as an IAC (indirect air carrier) to create, sign and send documents with driver, to ship by air.
Transportation Router
Ralph's Transfer
Orlando, FL
02.2008 - 05.2012
- Streamlined communication between drivers, dispatchers, and management through the utilization of advanced routing software and GPS tracking systems.
- Actively participated in weekly team meetings, offering valuable insights and suggestions for improving overall operations within the transportation department.
- Routed for next day delivery of appliances, using Descartes and then Roadnet (Omnitracs).
- Acted as a liaison between Operations and General Electric sales.
- Assisted drivers and warehouse personnel with everything from directions on the road, to providing "pull" sheets for the warehouse to stage each route and more.
- Entered manual work orders and ensured delivery and installation times were proper. Tracked length of day and stop counts in high detail for 35-40 trucks with 12-18 stop averages.
- Communicated with superintendents at new construction sites for delivery of appliances to new build homes and apartments downtown and other locations, separating commercial from residential routes and at times, comingled routes.
Education
Associate of Science - Logistics Management And Supply Chain
SNHU
Online Degree06.2026
Skills
- GPS Navigation
- Weather Awareness
- Incident Reporting
- Load Planning
- Route coordination
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Overnight Route Supervisor
Bonus Transportation
08.2020 - 08.2024
Logistics Coordinator
AA Metals
05.2012 - 08.2020
Transportation Router
Ralph's Transfer
02.2008 - 05.2012
Associate of Science - Logistics Management And Supply Chain
SNHU