- Participating in fundraising events to support local charities, schools, or community projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Avid Reader
- Mindfulness Practice
- Growing herbs, vegetables, or fruits in home gardens
- Sustainable Tech Innovations
- Embracing outdoor adventures such as gardening and landscaping
- Personal Development and Self-Improvement
- Passionate about balancing physical health with mental and emotional wellness
Nancy Charlotte Tillman
Operations Manager
Savannah,Georgia
Summary
Experienced with branch operations management, focusing on process optimization and efficiency. Utilizes strategic planning to drive operational success. Knowledge of team leadership and resource allocation.
Overview
2025
2025
years of professional experience
Work History
Branch Operations Manager
American Red Cross
Savannah, Georgia
06.1999 - 08.2024
- Supervised a team of employees, fostering a positive work environment.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Processed donor contributions. Coded donation to area of need that the donor designated.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Worked a hybrid schedule. Two days in the office and two days work from home.
DOL Service Specialist
Georgia Department of Labor
Savannah, Georgia
11.2010 - 03.2019
- As a part-time employee with GDOL, I worked 29 hours a week (8 of the hours in the Tax Office). I performed many duties in areas that had previously been filled by full time employees. I could perform any tasked in the center when called up to do so.
- Processed appeals when Georgia unemployment rate was at its peak.
- Counseled claimants on methods that would improve their job search in the Employment Services Department.
- Implemented Eligibility Review Program, starting with 15minute one- on- one appointments and graduating to weekly workshops that included information on resumes, job searching, cover letters and other self-help programs. This included a review of claimant job search to establish compliance.
- Assisted the Assistant Manager.
Branch Office Administrator
Edward Jones Investments
Savannah, Georgia
2003 - 01.2010
- Supported Financial Advisor in the client-focused objectives of Edward Jones
- Created comprehensive portfolio packages in an accurate and timely manner.
- Interacted regularly with current and prospective clients to generate leads and add-on business by greeting visitors, inquiring about needs and answering questions, establishing a positive rapport.
Administrative Assistant to Director & General Manager
The Home Depot Import Distribution Center
Savannah, Georgia
01.1997 - 01.2002
- Maintained scheduling for management, setting appointments and priorities.
- Extensive experience orchestrating and managing meetings, lunches and facility activities for corporate visitors as well as Grass Roots and General Meetings. Taking and publishing minutes of meetings.
- Monitored expenditures to provide management with full visibility regarding spending and budgetary compliance.
- Generated analytical reports for upper management outlining P&L trends, discrepancies and surpluses.
- Provide key insight and assistance in the preparation of Home Depot Import Distribution Center $50 million annual budget.
- Employ excellent organization skills to collect, analyze and provide Corporate Accountants with a wide range of Operations data such as expenses, temporary labor hours and daily statistics.
- Prepared and processed monthly Accounts Payable invoices for Home Depot IDC and provided monthly and yearly accruals to corporate account.
- Assisted Home Depot Human Resources Manager by scheduling and conducting interviews for management and associate candidates, briefing candidates on benefits package and processing all required forms.
- Demonstrated ability to balance a wide range of diverse tasks while at Home Depot, which included making travel arrangements, creating forms, assisting with purchasing and documenting Capital Expenditures.
Education
High School Diploma -
Telfair County High School
McRae, GA 05.2001 -
Skills
Staff supervision
Customer service
Problem-solving
Employee development
Opening and closing procedures
Team collaboration
Follow-up skills
Paperwork processing
Administrative support
Paperwork processing
Administrative support
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DOL Service Specialist
Georgia Department of Labor
11.2010 - 03.2019
High School Diploma -
Telfair County High School
05.2001 -
Branch Operations Manager
American Red Cross
06.1999 - 08.2024
Administrative Assistant to Director & General Manager
The Home Depot Import Distribution Center
01.1997 - 01.2002
Branch Office Administrator
Edward Jones Investments
2003 - 01.2010
PROFESSIONAL TRAINING
- AMERICAN MANAGEMENT ASSOCIATION
- Professional Administrative Assistant Certificate