Nancy Daniela Morales
Waukegan,IL
Summary
Professional administrative support specialist, equipped with extensive experience in managing front desk operations and providing exceptional customer service. Strong skills in scheduling, communication, and problem-solving, with consistent focus on team collaboration and achieving impactful results. Reliable and adaptable, known for handling multiple tasks efficiently in fast-paced environments. Highly valued for organizational skills and positive attitude.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Velasquez mufflers and Brakes
Mundelein, Illinois
08.2025 - 02.2026
- Greeted customers and managed front desk operations effectively.
- Scheduled appointments for vehicle services and repairs efficiently.
- Answered phone calls, providing information and assistance to clients.
- Maintained organized filing systems for customer records and invoices.
- Processed payments and managed cash register transactions accurately.
- Collaborated with mechanics to coordinate service workflows seamlessly.
- Managed inventory of office supplies, ensuring timely replenishment as needed.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Compiled monthly expense reports for senior management review.
Front Desk Administrative Assistant
AllStaff - Gurnee
04.2021 - 03.2025
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Shipping and Receiving Clerk
Ice Mobility
08.2020 - 04.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Utilized Dynamics AX warehouse management system.
- Pick Freight orders using Zebra RF scanner
- Conducted research to address shipping errors and packaging mistakes.
- Create Fedex , UPS, shipping labels.
Quality Control Inspector
Ice Mobility
01.2016 - 08.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspect Freight and small parcels for correct packing slips amounts.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Morelos
MexicoSkills
- File organization
- Reception duties
- Scheduling appointments
- Document management
- Customer service
- Sensitive information handling
- Teamwork
- Fast learner
- Verbal and written communication
- Experienced with Microsoft Office applications
- Administrative procedures
- Package handling
- Front desk operations
- Payment processing
Languages
- Spanish
- English
Timeline
Receptionist Administrator
Velasquez mufflers and Brakes
08.2025 - 02.2026
Front Desk Administrative Assistant
AllStaff - Gurnee
04.2021 - 03.2025
Shipping and Receiving Clerk
Ice Mobility
08.2020 - 04.2021
Quality Control Inspector
Ice Mobility
01.2016 - 08.2020
High School Diploma -
Colegio De Bachilleres Del Estado De Morelos