Nancy E Avila
Belvidere,IL
Summary
Outgoing and friendly customer service. Positive attitude while
greeting and interacting with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Motor Vehicle Cashier
State of Illinois
08.2022 - Current
- Greeted customers and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Determines proper classifications and fees validate applications for various types of transactions invonving vehicles, issue license plates, stickers an ID cards.
- Operated cash register for cash, check, and credit card transactions with good accuracy levels.
- verifies information received on applications for vehicle titles and registration.
Noon Aide
Belvidere Community Unit School
01.2022 - 05.2023
- Implemented effective time management strategies during transitional periods between classes or activities.
- Supervised outdoor play areas while ensuring safe practices were followed by all students at all times.
- Monitored students during lunchtime, ensuring safety and proper etiquette in the cafeteria.
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Representative
State Farm Insurance Heidi Gorr
08.2019 - 03.2020
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Enhanced company reputation by providing exceptional customer service and support.
- Collaborated with team members to achieve monthly sales targets.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Title Clerk
State License and Titles Service
01.2014 - 03.2016
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Reviewing and verifying titles and registrations for errors.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
Tax Associate
H & R Block Tax Services
02.2015 - 04.2015
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, maximizing deductions and credits.
- Assessed client tax situations to determine best filing options.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL06.2003
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Register Operations
Languages
Spanish
Native or Bilingual
Timeline
Motor Vehicle Cashier
State of Illinois
08.2022 - Current
Noon Aide
Belvidere Community Unit School
01.2022 - 05.2023
Representative
State Farm Insurance Heidi Gorr
08.2019 - 03.2020
Tax Associate
H & R Block Tax Services
02.2015 - 04.2015
Title Clerk
State License and Titles Service
01.2014 - 03.2016
High School Diploma -
Dundee Crown High School
Similar Profiles
Michael SchulenbergMichael Schulenberg
Administrative Law Judge at State of IllinoisAdministrative Law Judge at State of Illinois
Rachel BernetRachel Bernet
Caseworker at State of IllinoisCaseworker at State of Illinois
D’ANDREA MCCALPINED’ANDREA MCCALPINE
HUMAN SERVICE CASEWORK MANAGER at STATE OF ILLINOISHUMAN SERVICE CASEWORK MANAGER at STATE OF ILLINOIS
Patrick TurnerPatrick Turner
Power Washer at State of IllinoisPower Washer at State of Illinois
Megan LassMegan Lass
Visual Merchandiser Key at H&MVisual Merchandiser Key at H&M