Nancy Jeannine Jones

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.

• Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
• Maintained detailed records of client interactions, ensuring all relevant information was accurately documented.
• Monitored billing activities closely, ensuring prompt payment collection from customers while minimizing overdue accounts receivable balances.
• Assisted agents in generating new business leads for increased policy sales.
• Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
• Fostered a positive work environment by actively participating in team meetings and encouraging open communication among staff members.
• Collaborated with colleagues to achieve team goals, contributing to the overall success of the agency.
• Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
• Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
• Developed strong relationships with clients through regular communication and personalized assistance.
• Participated in training sessions to continuously enhance product knowledge and skills in the insurance field.
• Participated in networking events and developed relationships with potential clients to increase sales.
• Completed sales documentation and collected signatures to finalize purchases.
• Generated leads and met with potential clients to explain insurance options and encourage purchases.
• Tracked competitors' insurance offerings and used for comparison during sales calls.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
• Developed strong rapport with customers, fostering goodwill that facilitated more effective collections efforts.
• Enhanced client relationships through courteous and professional communication during collections process.
• Optimized workflow efficiency through regular review and updating of departmental procedures and guidelines.
• Maintained accurate records of customer accounts, payments and payment plans.
• Provided exceptional customer support during all stages of the sales cycle, resulting in repeat business and positive referrals.
• Conducted comprehensive data analysis to monitor performance metrics and inform strategic decisionmaking
• Optimized client retention with proactive communication and thorough followups.
• Managed a portfolio of key accounts, ensuring consistent revenue generation and high levels of client satisfaction
• Actively participated in industry events and conferences to broaden professional network and gather valuable insights into emerging trends.

Helped new pool owners with equipment use and did weekly, bi weekly and weekly service and maintenance on residential and commercial swimming pools.

Maintained chemicals, and maintenance within health department requirements

I tile instillation

Equipment repair of both commercial and residential pools.

Diagnostic water testing and treatment in compliance with area health departments

• Explained diagnostic findings to customers and outlined repair or service options.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.