Nancy (Nance) Lumpkin
Bend,OR
Summary
Accomplished HR Manager with a track record of leading recruitment efforts and optimizing HR processes. Skilled in coordinating performance management and fostering a culture of open communication to enhance employee engagement and satisfaction.
Long term athletic comfortable instructing several outdoor activities, including pickleball instruction under Graham Ketner at COCC for one year.
Currently a youth Nordic coach under MBSEF.
Overview
12
12
years of professional experience
Work History
HR Manager
PacificSource Health Plans
Bend, Oregon
05.2008 - 11.2019
- Led recruitment efforts to attract top talent for diverse roles including identifying, screening and initial interviewing potential employees.
- Created job postings, tracked applicants and maintained applicant database using a HRIS syste.
- Developed and implemented employee training programs to enhance skills.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Managed employee relations to foster a positive workplace culture.
- Facilitated compliance with all labor laws and company policies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Oversaw benefits administration of benefits programs including medical/dental/disability insurance and retirement plans.
- Designed onboarding procedures for new hires to ensure smooth integration.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Conducted exit interviews to gather feedback on employee experiences.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Business Owner
Namaspa Yoga & Massage
Bend and Redmond, OR
01.2013 - 07.2017
- Oversaw daily operations of a wellness center, ensuring seamless delivery of yoga and massage services.
- Coordinated staff schedules to ensure full coverage for classes and treatment appointments, optimizing resource allocation.
- Conducted training sessions for new employees on customer service and service protocols, enhancing team competency.
- Processed payroll and workers' comp for all employees and contractors.
Education
Associate of Arts - Sociology
Miracosta College
Oceanside, CACertificate of Social Work - Sociology/Psychology
San Diego State University
San Diego, CASome College (No Degree) - HR Management
San Diego City College
San Diego, CA01-1980
Skills
- Current First aid and CPR
- Wilderness first aid
- Licensed 1000 Hr Yoga Instructor
- Cross-country skiing Instructor
- Alpine Ski Instructor
- National Ski Patroller at Mt Bachelor
- Whitewater rafting experience
- Leave no trace principles
Timeline
Business Owner
Namaspa Yoga & Massage
01.2013 - 07.2017
HR Manager
PacificSource Health Plans
05.2008 - 11.2019
Associate of Arts - Sociology
Miracosta College
Certificate of Social Work - Sociology/Psychology
San Diego State University
Some College (No Degree) - HR Management
San Diego City College