Nancy Richardson
Denver,CO
Summary
Results-driven supervisor specializing in quality assurance and customer service. Proven track record in mentoring staff and building strong relationships, aimed at improving operational efficiency and team collaboration.
Overview
14
14
years of professional experience
Work History
Supervisor/Mail Handler Assistant
USPS
Denver, Colorado
02.2012 - 09.2025
- Oversaw daily mail processing and distribution activities for timely completion.
- Trained new employees on safety and operational procedures, enhancing team capabilities.
- Coordinated workflow among team members to ensure efficient mail delivery.
- Led staff meetings to communicate updates and reinforce best practices.
- Supervised a team of 15 employees, ensuring compliance with company policies.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Sorted incoming mail for accurate distribution to designated areas.
- Operated mail processing equipment to ensure efficient handling of packages.
- Collaborated with team members to streamline daily mail handling operations.
- Inspected outgoing mail for proper labeling and postage before dispatch.
- Managed the organization of warehouse space for optimal workflow and access.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Organized outgoing mail into designated bins according to postal regulations.
- Used portable electronic scanner to track parcels and record tracking progress.
- Loaded trays of envelopes into automated sorting machines.
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Adhered strictly to postal regulations regarding package size, weight limits.
Education
Associate of Arts -
Coffeyville Community College
Coffeyville, KS03-1983
Skills
- Team leadership
- Staff training and development
- Inventory control
- Quality assurance and improvement
- Customer service excellence
- Data analytics
- Training and mentoring
- Problem solving
- Effective communication
- Decision making
- Project management
- Relationship building
- Safety compliance
- Task delegation
- Process monitoring and improvement
- Staff development
- Verbal and written communication
- Goal oriented
- Workflow management
- Team building
Timeline
Supervisor/Mail Handler Assistant
USPS
02.2012 - 09.2025
Associate of Arts -
Coffeyville Community College