Nandakumar Subramanian

• Improved Intend To Recommend scores from 63% to 66.1% in two years in a unionized settings.
• Elite Appreciation scores from 59% to 64.5% in two years
• Monitored 60 front office associates to performance and adherence to Marriott brand standards.
• investigated customer complaints and took corrective actions.
• streamlined office processes and procedures to boost profits and productivity.
• Facilitated enhanced associate connections with the management team through implementation of effective communication practices in a unionized settings

Improved GSS scores from 68% to 70% in the first year.

Successfully trained 24 associates to improve productivity and brand standards

• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
• Managed room inventory to optimize revenue opportunities during high-demand periods.
• Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Entered customer data into room system and updated information whenever patrons changed rooms.