NANDEE STARR
Severn,MD
Summary
Experienced with talent acquisition, employee relations, and policy development. Utilizes strategic HR practices to enhance organizational efficiency and employee satisfaction. Knowledge of performance management and regulatory compliance.
Overview
14
14
years of professional experience
Work History
Administrator
Proximity Global Logistics
09.2023 - Current
- Streamlined office operations to enhance efficiency and reduce processing time.
- Coordinated scheduling and communications for executive leadership team.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Completed bi-weekly payroll for 113 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Reduced paperwork backlog by diligently organizing digital files into an easily accessible database system using Excel.
- Prepared professional presentations using various software applications (Google Meet) for executive-level meetings and conferences.
Customer Service Representative
ICF
11.2022 - 08.2023
- Handled over 100 incoming correspondence in reference to Child Support
- Communicated with Child Support agents
- Performed intake services
- Maintained and updated database information
- Researched and gathered confidential information
- Provided location services
- Investigated and gathered information
- Contacted parents, legal representatives, and Department of Social Services
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to enhance service quality and operational efficiency.
Opex Operator
Polymer Technologies
04.2019 - 02.2021
- Entered rework data into EIQ system to effectively monitor and track production activities
- Sanitized and organized work areas to remove safety hazards/maintain minimum level of production errors
- Assembled products to the next station for further processing or packaging
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Fed, placed, and unloaded items to contribute to efficient production
Customer Service Representative
Barney’s New York
04.2015 - 10.2017
- Assisted customers over the phone
- Placed over 100 orders daily
- Check order status
- Located items online
- Emailed buyers regarding inventory release dates for items
- Maintained positive relationships and retention with customers
- Provided any new updates with online and in store purchases
Group Home Supervisor
New Concepts for Living
05.2012 - 10.2014
- Trained 10 new staff and provided timely feedback/discipline.
- Oversaw the maintenance of fiscal operations
- Petty cash
- Residential PNA (Personal Needs Assistance)
- Banking
- Fostered relationships with families, guardians, and friends of residents
- Supervised daily operations ensuring compliance with safety and regulatory standards.
- Trained and mentored staff in best practices for resident care and support.
Education
A.S. - Human Services
Passaic County Community College
Paterson, NJ05.2009
Skills
- Spreadsheet tracking, creation and management
- Operational Support Management
- Customer Support Specialist
- Excellent Verbal and Written Communication
- Adaptability in fast-paced environment
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- Onboarding and orientation
- Health benefits
Timeline
Administrator
Proximity Global Logistics
09.2023 - Current
Customer Service Representative
ICF
11.2022 - 08.2023
Opex Operator
Polymer Technologies
04.2019 - 02.2021
Customer Service Representative
Barney’s New York
04.2015 - 10.2017
Group Home Supervisor
New Concepts for Living
05.2012 - 10.2014
A.S. - Human Services
Passaic County Community College