Nandi James

• Customer Service: Greet shoppers, answer product questions, make recommendations, and handle customer concerns or complaints professionally.
• Cashier Duties: Operate the cash register and process customer purchases accurately.
• Store Maintenance & Stocking: Unload truck shipments, stock and face shelves, organize merchandise displays, and perform light cleaning tasks like sweeping or taking out trash.
• Promotions: Promote active store events, programs, and daily specials to increase engagement.

• Customer Support Assisted customers with product questions, project needs, and problem resolution, ensuring a positive and helpful in‑store experience.
• Product Knowledge Learned detailed information across multiple departments to provide accurate recommendations and guide customers toward the right solutions.
• Issue Resolution Handled returns, exchanges, and concerns with professionalism and empathy, maintaining customer satisfaction and brand loyalty.
• High‑Volume Service Managed long lines and peak traffic with efficiency, multitasking across registers, phone calls, and customer inquiries.
• Team Coordination Collaborated with floor associates, managers, and specialty departments to ensure smooth operations and timely customer assistance.
• Operational Accuracy Processed transactions, inventory checks, and order lookups with strong attention to detail and reliability.

• Customer Engagement Delivered warm, personalized customer service in a fast‑paced environment, building positive guest experiences and repeat engagement.
• Brand Representation Maintained Starbucks’ brand standards through consistent product quality, polished communication, and a welcoming store atmosphere.
• High‑Volume Coordination Managed multiple orders simultaneously with strong time management and accuracy during peak rush periods.
• Team Collaboration Worked closely with team members to maintain workflow efficiency, resolve issues quickly, and support smooth store operations.
• Product Knowledge Memorized detailed beverage recipes and customization options to deliver consistent, high quality products.
• Problem‑Solving Addressed customer concerns with professionalism and adaptability, ensuring positive resolutions and maintaining brand loyalty.

• Behavior Support Implemented individualized behavior plans and maintained consistent engagement through structured, goal‑driven sessions.
• Audience Understanding Observed behavioral patterns to understand motivation, preferences, and responsiveness, strengthening your ability to read and adapt to audience needs.
• Communication Adaptation Adjusted communication style for children, families, and supervisors, ensuring clarity, rapport, and positive interactions.
• Data Collection Recorded detailed session data, tracked progress, and identified trends to support strategy adjustments and reporting.
• Collaboration Worked closely with BCBAs, teachers, and caregivers to align goals and maintain consistent implementation across environments.
• Session Planning Organized and executed multi step activities with strong time management and attention to detail.

Concentration in Communications & Media/ Psychology