Nandi James
Steps Behavioral Health
Baltimore,MD
5
years of professional experience
Detail oriented Administrative Professional with a strong foundation in high volume customer service, retail operations, and strict data documentation. Proven ability to multi task efficiently in fast paced environments, manage calendar timelines, and handle precise record keeping with absolute discretion. Resourceful problem solver with sharp personal budgeting and logistical planning skills, alongside practical experience in front line cash handling and inventory control. Actively pursuing an Associate of Arts in General Studies and to further my education in Strategic communications to bring polished communication, exceptional hospitality, and reliable operational support to the Macy's marketing team.
Work History
Sales Associate
1 Year 3 Months- Customer Service: Greet shoppers, answer product questions, make recommendations, and handle customer concerns or complaints professionally.
- Cashier Duties: Operate the cash register and process customer purchases accurately.
- Store Maintenance & Stocking: Unload truck shipments, stock and face shelves, organize merchandise displays, and perform light cleaning tasks like sweeping or taking out trash.
- Promotions: Promote active store events, programs, and daily specials to increase engagement.
Barista
4 Years 5 Months- Crafted high quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service, ensuring satisfaction through prompt and friendly interactions.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
Customer Service Representative
1 Year 8 Months- Returns & Exchanges: Evaluate merchandise condition, verify receipts or credit cards, and process refunds or store credits according to store policy.
- Order Fulfillment: Locate, verify, and hand over online orders or "Buy Online, Pick Up In Store" (BOPIS) packages to customers.
- Problem Resolution: Listen to customer complaints, investigate order or shipping errors, and find solutions to ensure a positive shopping experience.
- Special Services: Assist customers with tool rental inquiries, product installation scheduling, and Home Depot credit card applications.
Behavior Technician
5 Months- Implemented behavior intervention plans to support clients in achieving therapeutic goals.
- Monitored client progress and documented behavioral changes accurately.
- Collaborated with multidisciplinary teams to develop effective treatment strategies.
- Assisted in training new staff on behavioral techniques and program protocols.
Education
Associate of Arts - General Studies
Concentration in Communications & Media/ Psychology
High School Diploma
Skills
Customer Service
Time Management
Multitasking
Discretion & Professionalism
Attention to Detail
Budget Tracking & Expense Reconciliation
Meeting Coordination & Technical Support
Records & Document Management
Inbound & Outbound Communications
High Volume Cash Handling
Inventory Control & Asset Tracking
Office Operations Coordination
Multiplatform Content Creation
Advanced Proofreading & Editing
Microsoft Office (Word
Excel
PowerPoint)
Discretion & Confidentiality
Proactive Problem Solving
Accomplishments
- Successfully plan, budget, and manage travel logistics for independent production projects, consistently minimizing travel costs by comparing vendors.
Timeline
Behavior Technician
Steps Behavioral Health
02.2026 - 07.2026Read More
Customer Service Representative
The Home Depot Store Support Center
05.2022 - 01.2024Read More
Barista
Starbucks
03.2022 - 2025Read More
Sales Associate
Five Below
08.2021 - 11.2022Read More
Harford Community College
Associate of Arts from General Studies
Read More
Our Lady of Mount Carmel
High School Diploma
Read More