Nandita Ramkesar
Brooklyn,NY
Summary
Organizational skills and a commitment to client-centered outcomes drive success in optimizing workflows and enhancing user experiences. Proven ability to manage technical support requests while ensuring secure access across healthcare platforms. Experience in troubleshooting and validating processes to support operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Implementation - Systems & Portal Specialists
Alteva RCM
Richmond Hill, New York
09.2025 - Current
- Validated portal functionality for claims payments and eligibility workflows across various insurance platforms, enhancing user experience and operational accuracy.
- Administered user access permissions and provisioned accounts across multiple healthcare platforms, ensuring secure and efficient user access.
- Troubleshot login failures, access restrictions, and permission issues for users and clients.
- Managed technical support requests by documenting issues and coordinating solutions with payer support teams, streamlining support processes.
- Investigated discrepancies between internal records and external systems to resolve issues effectively.
- Collaborated with billing operations and client-facing teams to ensure accurate system documentation.
Assistant Teacher
Jumpstart
Camden, New Jersey
10.2022 - 01.2023
- Delivered individualized support and facilitated small group sessions to clarify assignments and strengthen understanding of course material.
- Employed classroom technology and digital platforms to manage assignments and student data.
- Supported students and staff in resolving technology and system issues to enhance classroom productivity.
- Managed multiple responsibilities while prioritizing urgent requests in a dynamic academic setting.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY06-2027
Associates Degree - Criminal Justice
Kingsborough Community College
Brooklyn, NY12-2025
Some College (No Degree) -
Rutgers University
Camden, NJ01-2023
High School Diploma -
Urban Assembly Institute Of Math And Science For Young Women
Brooklyn, NY01-2022
Skills
- User access management
- System configuration and data analysis
- Technical documentation and troubleshooting
- Process optimization
- Confidential information handling
- Time management and attention to detail
- Effective communication and collaboration
- CPR and AED certification
- EKG technician certification
Certification
- EKG Technician Certification - National Telementry Association
- Pharmacy Tech Scholars - PTCB recognized course
- Le Moyne College - Loyola Scholarship
- Excellence in Writing - Achievement First
- CPR and AED Certified - MyCPR NOW
Accomplishments
- Honor Roll - Deans List
- Associate in Arts - Criminal Justice
Timeline
Implementation - Systems & Portal Specialists
Alteva RCM
09.2025 - Current
Assistant Teacher
Jumpstart
10.2022 - 01.2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associates Degree - Criminal Justice
Kingsborough Community College
Some College (No Degree) -
Rutgers University
High School Diploma -
Urban Assembly Institute Of Math And Science For Young Women