Nanette Melendez

• Enhance patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
• Increase patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
• Ensure timely insurance verifications and authorizations, preventing delays in scheduled procedures.
• Enhance patient experience by providing high-quality ophthalmic images for accurate diagnosis and treatment.
• Provide administrative support to medical staff, assisting with various clerical tasks as needed.
• Coordinate with facilities to set up surgeries for Ophthalmologist.

• Contact insurance carriers to discuss patient benefits for office visits and in office procedures.
• Submit prior authorizations with required documentation to appropriate medical insurance.
• Coordinate patient scheduling, check-in, check-out and payments for billing.

• Supervise server balance and monitor table turnover to accurately seat customers and keep customers happy.
• Support servers, food runners and bussers with keeping dining area ready for every guest.
• Streamlined front-of-house operations for increased efficiency and improved guest experience.

-Clerical Supervisor: 05/2018- 04/2019

• Assign work and verify completion of assignments.
• Maintain constant inventory of supplies and ordered new stock.
• Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.

-Receptionist: 01/2017- 05/2018

• Responsible for scheduling patients appointments, and modifying doctor's schedules.
• Ensure that patient's insurance allows them to access services for specialist's health care provider.
• Checking in/checking out patients.
• Maintain control of reception and waiting areas; overseeing day-to-day operational functions and ensuring that office policies, procedures, and plans are followed.

-PBX Switchboard Operator: 09/2014- 01/2017

• Direct incoming calls to internal personnel and departments, routing to best-qualified department.
• Respond to customer inquiries with patience and positivity to establish excellent first impression.
• Create and maintain company phone directory with current extensions and staff information.

• Greet customers, takes their food and beverage orders, rings orders into register
• Maintain balanced cash drawer, ensuring accurate accounting at end of each shift.