Nanette Richter

Deerfield Beach,FL

Summary

Experienced in efficiently managing high-volume customer interactions and delivering customized travel solutions. Leveraging exceptional communication skills to effectively address and resolve client inquiries. Possessing a strong understanding of booking systems and travel industry standards, ensuring customer satisfaction and operational excellence.

Overview

years of professional experience

Work History

Getaway Specialist

Margaritaville at Sea Cruise Line

09.2022 - Current

Sell Cruise Vacations working in a call center
Answer inbound calls to help customers with the purchase of cruise vacations for our two cruise ships
Use Kapture as the booking platform
Upsell cabin types, packages for their cruise, shore excursions as well our cruise & stay packages
Process client’s payments for all cruise vacations as well packages or shore excursions
Have received numerous “kudos calls” from customers to my direct supervisor
Consistently in top 3 of sales for our office

Client Services Representative/RMA Specialist

STS Inks

03.2016 - 09.2022

Approve work orders for our Production Department
Answer inbound calls to assist customers with orders and returns
Managed all returns including checking them in and presenting the returns to the owners of the company
Meet with customers that pick up their orders or assist them in placing an order
Managed any escalated issues from customers
Microsoft Outlook
Process client’s payments for all orders
Worked in the Production department to assist with the overflow of orders

Client Services Representative

Cruise.com

01.2015 - 05.2016

Answer inbound service and sales calls working from home
Answer inbound calls working in a call center to service clients on cruise vacations
Sell all major and luxury cruise lines as well as travel insurance
Upsell of cabin types, extra nights, and shore excursions on cruise/land packages
Managed any escalated issues from clients
Microsoft Outlook
Process client’s payments via cruise lines travel agent websites
Completed numerous cruise lines online courses to gain better knowledge of their product

Client Service Representative

WMPH Vacations

09.2006 - 09.2014

Answer inbound calls working in a call center
Answered inbound calls working in a call center to service clients on cruise vacations
Assisted team members that may have questions or client issues
Assisted Sales Representatives with upsells of cabin types or extra nights on cruise/land packages
Managed any escalated issues from clients
Microsoft Outlook, Wincruise & Softrip Reservation Systems
Worked with all major and luxury cruise lines
Entered bookings into both of our systems: Wincruise & Softrip
Managed incoming faxes or emails and distributed them accordingly
Assisted Managers and Controller for any additional work
Interviewed & trained new employees
Met one on one with clients
Processed client’s payments via cruise lines travel agent websites
Worked in mailroom to send out packages via UPS or Fed Ex
Completed numerous cruise lines online courses to gain better knowledge of their product
Went on several ship inspection tours to familiarize myself with the ships and amenities they each offer
Received numerous appreciation letters and phones calls from clients

Education

Coral Springs High School - Business Management

Coral Springs High School

Coral Springs, FL

Skills

Customer relations

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Accomplishments

Has been the top booking agent at Margaritaville at Sea due to exceptional service and customer relationship building skills.
Has received numerous kudos from customers for excellent customer service.