Nanette Richter
Deerfield Beach,FL
Summary
Experienced in efficiently managing high-volume customer interactions and delivering customized travel solutions. Leveraging exceptional communication skills to effectively address and resolve client inquiries. Possessing a strong understanding of booking systems and travel industry standards, ensuring customer satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Getaway Specialist
Margaritaville at Sea Cruise Line
09.2022 - Current
- Sell Cruise Vacations working in a call center
- Answer inbound calls to help customers with the purchase of cruise vacations for our two cruise ships
- Use Kapture as the booking platform
- Upsell cabin types, packages for their cruise, shore excursions as well our cruise & stay packages
- Process client’s payments for all cruise vacations as well packages or shore excursions
- Have received numerous “kudos calls” from customers to my direct supervisor
- Consistently in top 3 of sales for our office
Client Services Representative/RMA Specialist
STS Inks
03.2016 - 09.2022
- Approve work orders for our Production Department
- Answer inbound calls to assist customers with orders and returns
- Managed all returns including checking them in and presenting the returns to the owners of the company
- Meet with customers that pick up their orders or assist them in placing an order
- Managed any escalated issues from customers
- Microsoft Outlook
- Process client’s payments for all orders
- Worked in the Production department to assist with the overflow of orders
Client Services Representative
Cruise.com
01.2015 - 05.2016
- Answer inbound service and sales calls working from home
- Answer inbound calls working in a call center to service clients on cruise vacations
- Sell all major and luxury cruise lines as well as travel insurance
- Upsell of cabin types, extra nights, and shore excursions on cruise/land packages
- Managed any escalated issues from clients
- Microsoft Outlook
- Process client’s payments via cruise lines travel agent websites
- Completed numerous cruise lines online courses to gain better knowledge of their product
Client Service Representative
WMPH Vacations
09.2006 - 09.2014
- Answer inbound calls working in a call center
- Answered inbound calls working in a call center to service clients on cruise vacations
- Assisted team members that may have questions or client issues
- Assisted Sales Representatives with upsells of cabin types or extra nights on cruise/land packages
- Managed any escalated issues from clients
- Microsoft Outlook, Wincruise & Softrip Reservation Systems
- Worked with all major and luxury cruise lines
- Entered bookings into both of our systems: Wincruise & Softrip
- Managed incoming faxes or emails and distributed them accordingly
- Assisted Managers and Controller for any additional work
- Interviewed & trained new employees
- Met one on one with clients
- Processed client’s payments via cruise lines travel agent websites
- Worked in mailroom to send out packages via UPS or Fed Ex
- Completed numerous cruise lines online courses to gain better knowledge of their product
- Went on several ship inspection tours to familiarize myself with the ships and amenities they each offer
- Received numerous appreciation letters and phones calls from clients
Education
Coral Springs High School - Business Management
Coral Springs High School
Coral Springs, FLSkills
Customer relations
Multitasking Abilities
Effective communication
Problem-solving abilities
Quality assurance
Professionalism
Teamwork
Customer relationship management
Continuous improvement
Relationship building
Accomplishments
- Has been the top booking agent at Margaritaville at Sea due to exceptional service and customer relationship building skills.
- Has received numerous kudos from customers for excellent customer service.