Nani Healey-Williams
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dialamerica Marketing
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Stocker
Whole Foods Market Inc
10.2021 - 10.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Crew Member Cook
Moes Southwestern Grill
08.2021 - 10.2021
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Operated grills, fryers and ovens to cook food items.
- Cleaned and sanitized work areas, utensils and equipment.
- Monitored food temperatures to meet quality and safety standards.
Customer Service Representative
Agero Roadside Assistance
03.2020 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Barberton High School
Barberton, OH06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Scheduling
- Account updating
- Staff education and training
- Call triaging
Timeline
Customer Service Representative
Dialamerica Marketing
09.2022 - Current
Stocker
Whole Foods Market Inc
10.2021 - 10.2022
Crew Member Cook
Moes Southwestern Grill
08.2021 - 10.2021
Customer Service Representative
Agero Roadside Assistance
03.2020 - 10.2020
High School Diploma -
Barberton High School
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