Nanjoo (Jennie) Bang
San Jose
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Client Services Professional
Block Advisors by H&R Block
Cupertino
01.2025 - Current
- Provided exceptional customer service by greeting clients in a friendly and professional manner
- Managed high-volume phone calls and scheduled appointments efficiently
- Matched clients with tax professionals based on their needs
- Ensured a seamless client experience by addressing inquiries in person, over the phone, and virtually
- Maintained office organization, cleanliness, and resource management
Medical Assistant
Silicon Valley Medical Clinic
Milpitas
02.2024 - 12.2024
- Accurately recorded patient medical histories, vital signs, and other relevant information in electronic health records (EHR) systems
- Managed appointment scheduling, maintained medical records, and coordinated referrals to specialists, ensuring seamless continuity of care
- Monitored and maintained inventory of medical supplies and equipment, ensuring all clinical areas were properly stocked and organized
- Strictly adhered to HIPAA regulations, safeguarding patient information and maintaining confidentiality at all times
Research Intern
Molecular Biology ASTA, Inc
Los Angeles
05.2021 - 06.2021
- Conducted a study on Maldi Tof Mass Spectrometry in relation to the US market, manufacturers, technology, and applications
- Facilitated and created presentations for meetings following data collection and analysis
- Developed a deeper understanding of scientific research processes and methodologies
Research Assistant
3D Organic Polymer Silk Lab (BioInnovation Group)
Davis
12.2020 - 05.2021
- Collected and analyzed research on spider silk protein and developed a method for using it as a bioink in 3D printing
- Researched the applications of synthetic proteins and mechanical printing methods
- Collaborated with team members to develop research plans and project timelines
Server/Cashier
Beijing Restaurant
Santa Clara
01.2017 - 01.2018
- Provided exceptional customer service by taking orders, delivering food and beverages, and addressing customer inquiries to ensure a positive dining experience
- Maintained knowledge of menu items, daily specials, and dietary restrictions, offering recommendations to enhance customer satisfaction and drive sales
- Managed multiple tables simultaneously in a fast-paced environment, ensuring timely service, accurate order delivery, and efficient table turnover
Server/Cashier
Paik's Noodle
Santa Clara
05.2017 - 09.2017
- Delivered customer service by taking orders, serving food and drinks, and addressing customer needs to ensure a positive experience
- Efficiently managed multiple tables, ensuring accurate orders, timely service, and a smooth dining flow in a fast-paced environment
Barista/Cashier
Tous Les Jours Bakery
Santa Clara
01.2014 - 01.2015
- Prepared and served a variety of coffee drinks, teas, and pastries while ensuring high-quality standards and excellent customer service
- Processed transactions efficiently using POS systems, handled cash and credit payments, and provided accurate change and receipts
- Maintained a clean and organized café environment, restocked supplies, and assisted in inventory management to ensure smooth daily operations
Education
Bachelor of Science - Biochemistry & Molecular Biology
University of California
Davis, CA12.2021
Skills
- Customer service
- Time management
- Organizational skills
- Electronic health records
- Patient record management
- Team collaboration
- Detail orientation
- Basic Life Support Certification
Timeline
Client Services Professional
Block Advisors by H&R Block
01.2025 - Current
Medical Assistant
Silicon Valley Medical Clinic
02.2024 - 12.2024
Research Intern
Molecular Biology ASTA, Inc
05.2021 - 06.2021
Research Assistant
3D Organic Polymer Silk Lab (BioInnovation Group)
12.2020 - 05.2021
Server/Cashier
Paik's Noodle
05.2017 - 09.2017
Server/Cashier
Beijing Restaurant
01.2017 - 01.2018
Barista/Cashier
Tous Les Jours Bakery
01.2014 - 01.2015
Bachelor of Science - Biochemistry & Molecular Biology
University of California
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