Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
NANNETTE HALEY Hall

NANNETTE HALEY Hall

Customer Service Specialist
Paris,TX

Work Preference

Location Preference

Remote

Important To Me

Work from home option401k matchCareer advancementHealthcare benefitsPersonal development programsFlexible work hoursWork-life balance

Summary

Medical Office Assistant applying medical terminology, ICD-10 coding, CPT coding, and EHR documentation skills in a patient-facing office setting. Supports front-desk workflow by maintaining protected health information, updating records, and handling clerical tasks with accuracy. Brings customer service habits that fit a busy medical practice.

Overview

6
6
years of professional experience
2
2
Certificate
7
7
years of post-secondary education

Work History

Customer Support Specialist

OfficeMax
01.2016 - 01.2017
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep the store operational.

Administrative Assistant /Customer Service Manager

Lucky's Vapor Store's
01.2011 - 01.2016
  • Maintained acceptable office organization to support efficiency, professionalism, and performance objectives.
  • Coded and entered daily invoices within in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled, and coordinated office functions and activities for employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed office inventory and placed new supply orders.

Education

Bachelor of Science - Medical Administration Services

East Texas A & M University
Commerce
08.2024 - 08.2026

Associate of Applied Science - Medical Insurance Billing

Paris Junior College
Paris, TX
01.2022 - 05.2023

Certificate Medical Coder - Medical Coding

Paris Junior College
Paris, TX
01.2021 - 05.2024

Cosmetology - Cosmetology

Paris Junior College
Paris, TX
05.2001 -

Skills

Microsoft Office

Microsoft Excel

Appointment scheduling

Calendar coordination

Office inventory control

Medical Terminology

ICD-10 coding

CPT coding

Electronic health record documentation

Patient records management

Prior authorization

Insurance verification

Claims processing

Payment posting

Certification

Medical Coding

Timeline

Bachelor of Science - Medical Administration Services

East Texas A & M University
08.2024 - 08.2026

Medical Coding

03-2024

Associate of Applied Science - Medical Insurance Billing

Paris Junior College
01.2022 - 05.2023

Certificate Medical Coder - Medical Coding

Paris Junior College
01.2021 - 05.2024

Customer Support Specialist

OfficeMax
01.2016 - 01.2017

Administrative Assistant /Customer Service Manager

Lucky's Vapor Store's
01.2011 - 01.2016

Cosmetology - Cosmetology

Paris Junior College
05.2001 -
NANNETTE HALEY HallCustomer Service Specialist