NANNETTE HALEY Hall
Customer Service Specialist
Paris,TX
Summary
Medical Office Assistant applying medical terminology, ICD-10 coding, CPT coding, and EHR documentation skills in a patient-facing office setting. Supports front-desk workflow by maintaining protected health information, updating records, and handling clerical tasks with accuracy. Brings customer service habits that fit a busy medical practice.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
OfficeMax
01.2016 - 01.2017
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep the store operational.
Administrative Assistant /Customer Service Manager
Lucky's Vapor Store's
01.2011 - 01.2016
- Maintained acceptable office organization to support efficiency, professionalism, and performance objectives.
- Coded and entered daily invoices within in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled, and coordinated office functions and activities for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed office inventory and placed new supply orders.
Education
Bachelor of Science - Medical Administration Services
East Texas A & M University
Commerce 05.2001 -
Associate of Applied Science - Medical Insurance Billing
Paris Junior College
Paris, TX 05.2001 -
Certified Medical Coder - Medical Coding
Paris Junior College
Paris, TX 05.2001 -
Cosmetology - Cosmetology
Paris Junior College
Paris, TX 05.2001 -
Skills
Microsoft Office
Microsoft Excel
Appointment scheduling
Calendar coordination
Office inventory control
Medical Terminology
ICD-10 coding
CPT coding
Electronic health record documentation
Patient records management
Prior authorization
Insurance verification
Claims processing
Payment posting
Timeline
Customer Support Specialist
OfficeMax
01.2016 - 01.2017
Administrative Assistant /Customer Service Manager
Lucky's Vapor Store's
01.2011 - 01.2016
Bachelor of Science - Medical Administration Services
East Texas A & M University
05.2001 -
Associate of Applied Science - Medical Insurance Billing
Paris Junior College
05.2001 -
Certified Medical Coder - Medical Coding
Paris Junior College
05.2001 -
Cosmetology - Cosmetology
Paris Junior College
05.2001 -