Nannette Shaw
East Stroudsburg,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Skytop Lodge. Proven track record in enhancing guest experiences through personalized service and effective team collaboration. Adept at maintaining cleanliness standards and ensuring food safety practices, consistently delivering high-quality service in high-volume dining environments.
Overview
14
14
years of professional experience
Work History
Windsor Server
Skytop Lodge
Skytop
05.2022 - Current
- Executed breakfast setup, ensuring timely and efficient service delivery.
- Executed dinner setup, ensuring all elements were arranged for optimal guest experience.
- Facilitated effective communication strategies to enhance team collaboration.
- Delivered exceptional service to guests, ensuring a memorable dining experience.
- Enhanced guest experience through personalized service and attention to detail.
- Mentored and guided employees to enhance skill development and performance.
Airbnb Cleaner
Myself Nannette Shaw
Stroudsburg, PA
02.2019 - 03.2024
- Established and operated a successful business venture.
- Recruited and onboarded multiple cleaning staff members.
- Ensured delivery of high-quality cleaning services.
- Managed scheduling for multiple homes to ensure efficient operations.
Julie Raboudo
Lake Ariel, PA
08.2012 - 03.2019
- Administered medications and treatments as prescribed, ensuring patient safety and compliance.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Assisted in developing personalized care plans based on patient needs and preferences.
- Educated patients and families on health management, medication usage, and preventive care strategies.
- Evaluated patient progress regularly, adjusting care plans to meet evolving health requirements.
Education
Practical Nurse - Nursing
Fortise Institute
Scranton, PAHigh School Diploma -
F.D. Roosevelt Hs
Hyda Park, NY06-1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Relationship management
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Task prioritization
- Guest seating
- Table setting
- Customer feedback management
- Team member support
- Calm demeanor
- Communication
Timeline
Windsor Server
Skytop Lodge
05.2022 - Current
Airbnb Cleaner
Myself Nannette Shaw
02.2019 - 03.2024
Julie Raboudo
08.2012 - 03.2019
Practical Nurse - Nursing
Fortise Institute
High School Diploma -
F.D. Roosevelt Hs