Nannette Walker
Fort Worth
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
PharMerica
Arlington
12.2013 - 02.2026
- Responded to customer inquiries about pharmacy services and medications.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction.
- Informed customers about billing procedures, processed payments, and set up payment options to streamline transactions.
- Tracked orders from initiation to delivery, ensuring timely fulfillment of customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed medication orders accurately and efficiently for patients.
- Assisted healthcare professionals with prescription verification and medication management.
- Trained new staff on customer service protocols and company policies.
Coverage Determine Representative
Medco Health Solution
Irving
10.2000 - 02.2013
- Obtained prior authorization information from doctor offices to ensure timely medication access
- Provided detailed benefits information to assist clients
- Inbound and Outbound calls
- Billing Inquiry
- Assisted with resolving retail pharmacy rejections to facilitate patient prescription fulfillment
- Medication Updating Patient Profiles
- Processed electronic prescription refill requests to streamline patient medication management
- Executed data entry for patient records
- Managed filing of appeal requests for insurance claims
- Medicare D Special Projects
- Sent faxed forms to healthcare providers
- Processed fax imaging for documentation
- Supported updates on physician website content
Account Payable File Clerk
JPS Health Network
Ft Worth
02.1998 - 10.2000
- Printed checks for financial transactions, supporting timely payments to vendors.
- Entered data into database with precision using software tools, ensuring integrity of financial records.
- Systematically organized and filed documents to facilitate easy retrieval and maintain compliance.
- Researching Records
- Answering Inbound calls
Education
Education - Medical Assisting
Education America
Fort Worth, Texas01-1998
High School -
Western Hills High School
Fort Worth, Texas01-1994
Skills
- Data entry
- Rumba/ LTC 400 system
- Viewmaster system
- Docutrack system
- Data entry
- CRM system
- Microsoft office
Timeline
Customer Service Representative
PharMerica
12.2013 - 02.2026
Coverage Determine Representative
Medco Health Solution
10.2000 - 02.2013
Account Payable File Clerk
JPS Health Network
02.1998 - 10.2000
Education - Medical Assisting
Education America
High School -
Western Hills High School