Nannette Woulfe
Panama City
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Account Development Manager
Pittsburgh Paints Company
08.2019 - 03.2026
- Developed strategic relationships with key accounts to drive revenue growth and customer satisfaction.
- Analyzed market trends and customer feedback to identify opportunities for product improvement and innovation.
- Collaborated with cross-functional teams to enhance service delivery and optimize account management processes.
- Created comprehensive account plans that align with organizational goals, ensuring targeted sales strategies are executed effectively.
- Led training sessions for junior staff on best practices in account management and client engagement techniques.
- Negotiated contracts and pricing agreements, fostering long-term partnerships that support business objectives.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Analyzed territory performance and developed sales territory business plans.
- Facilitated timely and accurate customer quotes to achieve margin targets in alignment with company pricing strategies.
- Delivered exceptional customer service by addressing concerns promptly, maintaining open lines of communication, and providing timely updates on project status.
Department Manager
Lowes Home Improvment
03.2017 - 08.2019
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed inventory control processes to minimize stock discrepancies and optimize product availability.
- Led team training sessions to enhance employee performance and improve customer service skills.
- Implemented process improvements that increased department efficiency and reduced operational costs.
- Developed scheduling systems to ensure adequate staffing during peak hours, enhancing customer satisfaction.
- Coordinated cross-departmental collaboration to streamline project execution and resource allocation.
- Evaluated employee performance, providing constructive feedback to foster professional growth and development.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
HR Manager /Manager's Assistant
CarMax
10.2014 - 12.2016
- Developed and implemented recruitment strategies to attract top talent across various departments.
- Led performance management initiatives, fostering employee engagement and continuous improvement.
- Streamlined onboarding processes, enhancing new hire experience and reducing time-to-productivity.
- Managed employee relations issues, ensuring compliance with labor laws and organizational policies.
- Conducted training programs to enhance workforce skills and align with company objectives.
- Oversaw benefits administration, improving communication and accessibility for all employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
Group Coordinator/Hotel Reservations Agent
Hilton
05.2013 - 12.2013
- Coordinated logistics for group events, ensuring seamless execution and guest satisfaction.
- Developed and maintained relationships with event planners to enhance service offerings.
- Managed communication between departments to streamline operations and improve efficiency.
- Oversaw scheduling and resource allocation for multiple simultaneous events, optimizing staff utilization.
Systems Operations Manager
Travelink, an American Express Travel Representative
12.2010 - 03.2013
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Led cross-functional teams to implement system upgrades and improve service delivery.
- Developed training programs for staff to ensure adherence to best practices in operations.
- Analyzed system performance metrics to identify areas for process improvement.
- Collaborated with IT teams to optimize software tools used in daily operations.
- Established standard operating procedures for consistent execution of tasks across departments.
- Reduced downtime by proactively identifying potential issues and troubleshooting accordingly.
- Maintained detailed documentation of system configurations, ensuring consistency across all platforms during change implementation.
- Streamlined operations with the development of efficient workflows and procedures for team members.
Education
High School Diploma -
Gateway Highschool
Memphis, TNSkills
- Client engagement
- CRM proficiency
- Territory management
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Problem-solving abilities
- Teamwork and collaboration
- Organizational skills
Timeline
Account Development Manager
Pittsburgh Paints Company
08.2019 - 03.2026
Department Manager
Lowes Home Improvment
03.2017 - 08.2019
HR Manager /Manager's Assistant
CarMax
10.2014 - 12.2016
Group Coordinator/Hotel Reservations Agent
Hilton
05.2013 - 12.2013
Systems Operations Manager
Travelink, an American Express Travel Representative
12.2010 - 03.2013
High School Diploma -
Gateway Highschool