Tiffany Smith

• Developed account planning strategies, sales opportunities and accounts with moderate to large growth potential.
• Analyzed territory performance and developed sales business plans for those territories.
• Serviced existing customer accounts and found opportunities for growth within sales territory.
• Facilitated customer quotes to achieve margin targets in alignment with company pricing strategies.
• Developed measurements to help understand the impact of successful implementation.
• Built content and resources for external and internal stakeholders to use for education and to drive rapid service adoption.
• Created repeatable processes, resources, and frameworks to use when onboarding clients, training staff, and daily operations.

• Communicated with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain a streamlined and productive workflow.
• Resolved customer complaints in professional and timely manner.
• Hired, trained and managed team of service staff members to meet business goals.
• Monitored service staff performance and provided feedback for improvement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies
and maximize business success.
• Coordinated executive events and transportation.

• Assisted with planning and coordinating activities for program participants, including group and individual activities.
• Implemented daily schedule and activity plans.
• Secured supplies, equipment, and facility.
• Interacted with children and youth using approved child guidance and youth development techniques.
• Provided care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense, NAF Components, and local installation policies, guidance, and standards.
• Communicated successfully with children, fellow staff members and parents by utilizing active listening
  and interpersonal skills.
• Assisted program director with completing administrative and clerical tasks for program.