Naomi Blakely
Grayson,GA
Summary
Detail-focused and driven to succeed in legendary customer service. Exceptional skilled in communication, listening and critical thinking skills for best customer experience. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10 plus-years background maintaining customer satisfaction and contributing to company success. Talented leader offering top-notch abilities in customer satisfaction. Successful at training and mentoring employees to promote exceptional relationships with customers and colleagues.
Overview
13
13
years of professional experience
Work History
Cashier
Publix
02.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Manager
Thunderbolt Carpet Cleaning
11.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Managed over 100 customer calls per day
- Followed through with client requests to resolve problems
- Exceeded team goals and collaborated with staff members to implement exceptional customer service
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Resolved concerns with products or services to help with retention and drive sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback
Senior Customer Service Representative
Walmart.com
10.2023 - 01.2024
- Company Overview: Remote
- Handling inbound calls at high volume over 70 per day
- Ensuring exceptional service to guest
- Demonstrating reliability by following work schedules
- Creating work schedules for team of ten
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
- Gathered and organized materials to support operations
- Entered data, generated reports and produced tracking documents
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Managed conference scheduling and travel arrangements for key personnel
- Conducting highly complex investigations on Financial Fraud, and other significant risks to Walmart's business that could also include theft, misappropriation, personal conduct, and major crime across multiple business systems
- Investigated and resolved customer inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Managed timely and effective replacement of damaged or missing products
- Investigated and resolved accounting, service and delivery concerns
- Responded to customer calls and emails to answer questions about products and services
- Escalated issues to proper supervisors when standard processes were not effective
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
- Remote
COMOPPS/Customer Service Representative
Comcast
03.2015 - 11.2018
- Managed over 75 inbound calls per day
- Answered customer telephone calls promptly to avoid on-hold wait times
- Demonstrates active listening skills and ensure mutual understanding
- Demonstrates strong ability to solve problems
- Represent company in positive, professional manner
- Minimize need for escalation
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with legendary service
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Promptly responded to inquiries and requests from prospective customers
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Business Development Consultant
Business Development Center, BDC, Carey Paul Honda
03.2014 - 02.2015
- Generate sales appointments and supporting sales team
- Make and receive over 75 customer calls per day
- Enter customer information and inquiry into auto base
- Respond to internet inquiries promptly with courtesy, accuracy and legendary professionalism
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Arranged potential client contacts, cultivated relationships and followed through all service needs
- Negotiated contracts and closed sales with new and existing clients
- Managed needs of more than ten customers at once using strong prioritization and multitasking abilities
Front Office Coordinator
Lexus of South Atlanta
03.2012 - 02.2015
- Aided in managing switchboard activity for both new and pre-owned dealerships
- Supported business office with administrative needs
- Provided legendary customer support both in dealership and in service drive
- Photographed vehicle inventory for marketing purposes
- Aided colleagues, managers and customers through regular communication and assistance
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Entered and maintained departmental records in company database
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries
- Managed over 100 customer calls per day
Education
Associates - Business Management, Human Resources Management
Penn Foster Career School
Scranton, PAHigh School Diploma -
Penn Foster Career School
Scranton, PA09.2010
Skills
- Issue Resolution
- Handling Escalations
- Policy Enforcement
- Continuous Improvements
- Time Management
- Legendary Customer Service
Timeline
Cashier
Publix
02.2025 - Current
Senior Customer Service Representative
Walmart.com
10.2023 - 01.2024
Customer Service Manager
Thunderbolt Carpet Cleaning
11.2018 - Current
COMOPPS/Customer Service Representative
Comcast
03.2015 - 11.2018
Business Development Consultant
Business Development Center, BDC, Carey Paul Honda
03.2014 - 02.2015
Front Office Coordinator
Lexus of South Atlanta
03.2012 - 02.2015
Associates - Business Management, Human Resources Management
Penn Foster Career School
High School Diploma -
Penn Foster Career School