Naomi Blanchard
Henderson,NV
Summary
Skilled Guest Room Attendant with comprehensive background in housekeeping and hospitality. Strong attention to cleanliness and detail ensures guest satisfaction at all times. Consistently praised for ability to manage time efficiently, work autonomously, and maintain high level of productivity. Past roles show significant contribution to improving overall guest experience through proactive service and immediate response to any concerns or complaints.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Guest Room Attendant
Mandalay Bay
Las Vegas, Nevada
07.2023 - 08.2026
- Cleaned guest rooms thoroughly to ensure high standards of cleanliness.
- Replenished linens and toiletries to ensure guest satisfaction and readiness.
- Responded to guest requests efficiently, ensuring satisfaction with room conditions.
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
- Followed safety protocols while using cleaning chemicals and equipment properly.
- Inspected rooms for maintenance issues and reported them promptly to management.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to the maintenance team.
- Reported any maintenance issues or concerns immediately to supervisors.
- Verified that all appliances were functioning properly before completing assignments.
- Relocated beds, sofas, and small furniture to ensure thorough cleaning of all areas. to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with maintenance team on damages to repair.
- Coordinated with housekeeping staff to optimize cleaning processes and improve workflow efficiency.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assisted VIP guests with tailored services to enhance their experience.
- Responded to guest inquiries regarding dining options, transportation or recreational activities.
Crew Member
Pizza Hut
Pahoa, Hawaii
03.2022 - 03.2023
- Delivered exceptional customer service during order taking and meal delivery, ensuring positive dining experiences.
- Resolved customer complaints in a professional manner.
- Addressed customer complaints promptly, contributing to higher customer satisfaction and loyalty.
- Collaborated with team members to ensure timely order fulfillment.
- Prepared and cooked pizzas following company recipes and standards.
- Operated cash register and processed customer payments accurately.
- Operated POS system proficiently, processing transactions accurately and maintaining balanced cash drawers.
- Monitored inventory levels and restocked supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Babysitter
Private Residence
Pahoa, Hawaii
05.2018 - 06.2019
- Supervised children's activities and ensured a safe environment.
- Monitored children's safety and well-being to prevent accidents and falls.
- Engaged in educational games to promote learning and development.
- Assisted with homework and provided guidance on school assignments.
- Communicated effectively with parents about daily activities and needs.
- Organized playdates and outings to enhance social interactions.
- Demonstrated patience and empathy while managing behavioral issues.
- Performed light housekeeping by organizing toys and books to maintain a clean play area.
Education
High School Diploma -
Liberty High School
Las Vegas, NV08-2022
Skills
- Cleaning procedures
- Housekeeping knowledge
- Room inspection
- Housekeeping coordination
- Room service coordination
- Safety protocols
- Inventory management
- Maintenance reporting
- Guest service
- Customer satisfaction
- Hospitality industry
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Adaptive communication
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Guest Room Attendant
Mandalay Bay
07.2023 - 08.2026
Crew Member
Pizza Hut
03.2022 - 03.2023
Babysitter
Private Residence
05.2018 - 06.2019
High School Diploma -
Liberty High School