Naomi Bragg
Rocky Hill,CT
Summary
Certified Phlebotomist with over 10 years of experience in patient care and client service. Comfortable working under pressure and quickly adapting to changes in work environment. Frequently commended for smooth and painless technique, particularly with difficult draws.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Phlebotomist
Examinetics
Overland Park, KS
11.2023 - 09.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Customer Care Advisor
TTEC
New Orleans, LA
06.2022 - 11.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Resolved concerns with products or services to help with retention and drive sales.
Lab Assistant
Ochsner Medical Center
New Orleans, LA
10.2021 - 05.2022
- Performed daily quality control testing on analysis equipment.
- Received and processed specimens from all hospital departments and satellite locations.
- Prepared specimen slides and plates using proper streaking/plating techniques.
- Frequently organized and disinfected work areas.
- Assisted medical technicians and technologists.
Clinical Research Phlebotomist
Tulane University
New Orleans, LA
02.2021 - 08.2021
- Collected venous blood specimens for COVID-19 antibody testing.
- Administered nasal swabs for COVID-19 status.
- Transported specimens to lab for analysis.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
Executive Assistant and Caretaker
Hixon Development LLC
New Orleans, LA
09.2019 - 12.2020
- Responsible for scheduling, correspondence, project management.
- Prepared documents, reports and presentations.
- Ran errands, administered prescription medication and first aid.
- Household upkeep.
Phlebotomist
Laboratory Corporation of America
08.2016 - 09.2019
- Performed venipuncture and processed, accessioned and shipped specimens.
- Collected hair and urine samples for occupational and court-ordered drug screens.
- Buccal swabs, fingerprints and Polaroids for paternity testing.
- Clerical duties included patient registration, insurance verification, record retention, inventory and supply order, daily temperature logs.
- Properly disinfected waiting room, draw rooms and processing room.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Career And Technical Certificate - Real Estate
Delgado Community College
New Orleans, LA12.2022
Phlebotomy Certification -
Hartford Hospital School of Allied Health
Hartford, CTHigh School Diploma -
Middletown High School
Middletown, CTSkills
- Client service
- Phlebotomy
- Specimen processing
- Infection Control and Aseptic Procedures
- HIPAA Compliance
- First Aid/CPR
Certification
- Phlebotomy - National Phlebotomy Association
- Spirometry - National Institute for Occupational Safety and Health
- Certified Occupational Hearing Conservationist - Council for Accreditation in Occupational Hearing Conservation
References
Keyle Moore, Unit Manager
Examinetics
(251) 323-0822
Deanna McGuire, Coworker
Examinetics
(251) 543-7217
Sabrina Masson, Supervisor
Laboratory Corporation of America
(203) 527-2518
Timeline
Travel Phlebotomist
Examinetics
11.2023 - 09.2024
Customer Care Advisor
TTEC
06.2022 - 11.2023
Lab Assistant
Ochsner Medical Center
10.2021 - 05.2022
Clinical Research Phlebotomist
Tulane University
02.2021 - 08.2021
Executive Assistant and Caretaker
Hixon Development LLC
09.2019 - 12.2020
Phlebotomist
Laboratory Corporation of America
08.2016 - 09.2019
Career And Technical Certificate - Real Estate
Delgado Community College
Phlebotomy Certification -
Hartford Hospital School of Allied Health
High School Diploma -
Middletown High School