NAOMI Brooks
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
NJ Motor Vehicle Commission
08.2023 - Current
- Provide customer service and support related to vehicle registration and renewal.
- Process vehicle registration and renewal applications.
- Ensure all documentation is completed accurately and in a timely manner.
- Maintain accurate records of all vehicle transactions.
- Provide information and assistance to customers regarding vehicle laws and registration.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Data Integrity Specialist
Cenlar FSB
06.2020 - 03.2023
- Gathered and verified information to complete requests for corrections to newly boarded loans per client request.
- Worked in a fast-paced structured environment adhering to key performance metrics with a high emphasis on quality and productivity.
- Performed other duties and projects assigned by supervisor/manager.
Mortgage Service Professional
Cenlar FSB
11.2016 - 06.2020
- Handled inbound/outbound calls, email, and faxes regarding inquiries for various programs within the company.
- Applied payments/credit adjustments to keep delinquencies at a minimum.
- Handled all levels of default mortgage servicing inquiries (i.e. collections, loss mitigations, etc.).
- Researched and resolved borrower and client complaints.
- Performed other duties and projects assigned by supervisor/manager.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ05.1994
Skills
- Call Control
- Information Verification
- Data Integrity
- Payment Processing
- Data Collection
- Clerical
- MS Windows proficient
- Call Center Experience
Timeline
Customer Service Agent
NJ Motor Vehicle Commission
08.2023 - Current
Data Integrity Specialist
Cenlar FSB
06.2020 - 03.2023
Mortgage Service Professional
Cenlar FSB
11.2016 - 06.2020
High School Diploma -
Trenton Central High School
Similar Profiles
Alyssa SegarraAlyssa Segarra
Student Technician at Nj Motor Vehicle CommissionStudent Technician at Nj Motor Vehicle Commission
Lakeisha JacksonLakeisha Jackson
MVC Technician at NJ Motor Vehicle CommissionMVC Technician at NJ Motor Vehicle Commission
JOHN-ELIAS CALLENDERJOHN-ELIAS CALLENDER
Motor Vehicle Tech at State Of New Jersey Motor Vehicle CommissionMotor Vehicle Tech at State Of New Jersey Motor Vehicle Commission
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines
Jacquelyn JonesJacquelyn Jones
Baggage Service Agent / Customer Service Agent at Fenix LogistixBaggage Service Agent / Customer Service Agent at Fenix Logistix