TAMARA LEWIS
Houston,Texas
Summary
Customer service professional with a strong focus on maintaining customer satisfaction and driving company success. Proven track record of effectively managing high volumes of inbound calls and fostering positive relationships with customers. Highly skilled in utilizing CRM systems, while excelling in active listening and multitasking.
Overview
24
24
years of professional experience
Work History
Customer Service Agent
Enterprise LLC Holdings
Houston, Texas
10.2021 - 09.2024
- Proficiency in ten-key and keyboard skills.
- Optimized rental procedure resulting in increased customer satisfaction.
- Capture photos of damage on vehicles and get that processed over to insurance.
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Resolved discrepancies and addressed concerns in customer accounts.
- Displayed meticulous attention to detail, excellent organizational skills, and the ability to manage several tasks and projects concurrently.
Catering Assistant
Jason's Deli
Houston, Texas
09.2018 - 03.2020
- Possessing strong attention to detail and proficient keyboard skills.
- Conducted analysis of catering orders and coordinated with staff to arrange equipment, supplies, and menus, ensuring client expectations were met.
- Assisted chefs in preparing and presenting food to event guests, demonstrating meticulous attention to detail and expertise in presentation.
- I liaised with customers to discuss catering objectives and budgets, provided quotes and proposals, arranged event schedules, and fulfilled catering requirements as agreed upon.
- I engaged previous clients, local businesses, and event management companies to solicit, negotiate, and secure new and repeat business, thereby maximizing catering revenue and surpassing set goals.
Transmission Administrator
FOX Sports Network
Woodlands, Texas
03.2006 - 08.2012
- Handles the booking of all games and shows for major league teams on live television.
- Managing live feeds on television.
- Input hardcopy data at a rate of 15,000 keystrokes per hour utilizing Data Entry Software.
- Press conferences have been scheduled to announce any changes within major league teams.
- Gathered, organized, and entered information into the digital database system.
- Developed and managed a filing system for critical documents, including contracts, and invoices.
- Provided general administrative support to staff members.
- Created presentations using Microsoft PowerPoint for senior management team members.
Health Benefit Specialist
Hewitt Associates
The Woodlands, TX
07.2004 - 09.2005
- Data Processing.
- Ensure quality control by converting hardcopy documents into digital copies.
- Explored the benefits of medical, dental, and vision plans.
- Provided details on the client's 401(k) accounts.
- Assisted customers with life benefits, retirement plans, leave of absence (LOA), payroll, and various human resource-related plans.
- Formulated efficient enhancement strategies that align with objectives and specifications.
- Assisted in the development of detailed, technical financial models for valuing potential acquisition targets.
- Generated reports to track the performance metrics of team members.
Retirement Customer Agent
AIG Financial
Houston, Texas
08.2000 - 08.2002
- Understanding the stock market, including stocks, bonds, and annuities, is essential for making informed investment decisions.
- Successfully transferred value from one investment to another.
- Understanding the tax implications and penalties associated with withdrawals from your retirement account is crucial.
- Ensured open communication channels with both external and internal customers.
- Communicated with customers to understand theirneeds and concerns.
- Provided customers with product and service information.
- Identified, monitored, and resolved potential problematic customer issues.
- Informed customers regarding billing, payment processing, and support policies and procedures.
Education
BA - Science and Criminal Law
University of Phoenix
Houston, Texas11.2024
Skills
- Data Processing
- Case Management
- Call Control
- 10-Key data entry
- Information Verification
- Customer Relationship Management (CRM)
- Complaint Handling
- Call center experience
- Service-oriented self-starter
- Upselling
- Payment Processing
Timeline
Customer Service Agent
Enterprise LLC Holdings
10.2021 - 09.2024
Catering Assistant
Jason's Deli
09.2018 - 03.2020
Transmission Administrator
FOX Sports Network
03.2006 - 08.2012
Health Benefit Specialist
Hewitt Associates
07.2004 - 09.2005
Retirement Customer Agent
AIG Financial
08.2000 - 08.2002
BA - Science and Criminal Law
University of Phoenix
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