Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Lucas

Dania Beach,FL

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Walgreens Boots Alliance
Miramar, FL
09.2021 - Current
  • Assisted with customer requests and answered questions to improve satisfaction
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of all transactions, including refills and new prescriptions
  • Inputted data into computer systems for tracking purposes
  • Handled over 150 customer accounts daily in pharmacy, maintaining accuracy to prevent data errors.
  • Verified accuracy of data entered into computer system before submission.

Roadside Assistance Agent

Agero
Dania, FL
05.2021 - 08.2021
  • Dispatched emergency personnel as needed according to established protocols for hazardous conditions or medical emergencies.
  • Evaluated customer needs quickly, offering appropriate solutions that met their expectations.
  • Provided exceptional customer service to clients in need of roadside assistance, demonstrating strong communication and problem-solving skills.
  • Compiled detailed reports documenting all roadside incidents including arrival time, assessment findings, services rendered and any other relevant information.
  • Analyzed complex data from various sources such as GPS systems, traffic reports and weather forecasts to make informed decisions about route planning.

Retail Sales Associate

Kohls
Hollywood, FL
09.2017 - 03.2020
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.

Education

Associate of Applied Science - Criminalistics And Criminal Science

Broward College
Fort Lauderdale, FL
06.2024

High School Diploma -

South Broward High School
Hollywood, FL
06.2017

Skills

  • Verifying data accuracy
  • Data processing
  • Recordkeeping and Documentation
  • Time Management
  • Multitasking
  • Microsoft Experience
  • Efficient and Detail-Oriented
  • Email Support

Timeline

Customer Service Agent

Walgreens Boots Alliance
09.2021 - Current

Roadside Assistance Agent

Agero
05.2021 - 08.2021

Retail Sales Associate

Kohls
09.2017 - 03.2020

Associate of Applied Science - Criminalistics And Criminal Science

Broward College

High School Diploma -

South Broward High School

Similar Profiles

CREATE PROFILE
Sidney Lucas