Summary
Overview
Work History
Education
Skills
Timeline
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Mikesha Williams

Tampa,FL

Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Maximus - Federal
Tampa, FL
10.2023 - 12.2023
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Provided beneficiaries with information about plan benefits and eligibility determinations.
  • Educated customers on the features of different insurance plans available through company programs.

Insurance Agent

Tranzact Insurance Solutions
Tampa, FL
07.2022 - 11.2022
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided quotes on various types of insurance policies.
  • Developed appropriate quotes based on risk information.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Researched relevant policy information to answer customer questions.

Clerk

United States Post Office
Tampa, FL
08.2015 - 10.2021
  • Processed and distributed incoming mail in accordance with established procedures.
  • Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
  • Operated automated sorting machines to process large volumes of mail quickly and accurately.
  • Managed inventory of shipping materials including boxes, labels, envelopes, tape.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
05-2010

Skills

  • Certified in 10-key
  • Document Preparation
  • Verifying data accuracy
  • Communication proficiency
  • De-Escalation Techniques
  • Task Prioritization
  • Analytical Reasoning
  • Quality Control
  • Microsoft Office expertise
  • Brand advocacy

Timeline

Customer Service Agent

Maximus - Federal
10.2023 - 12.2023

Insurance Agent

Tranzact Insurance Solutions
07.2022 - 11.2022

Clerk

United States Post Office
08.2015 - 10.2021

High School Diploma -

Hillsborough High School

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Mikesha Williams