Tiffani Williams
Bedford
Summary
Seasoned professional with 10+ years of customer service. Skilled in resolving inquiries, maintaining regulatory standards, and precise data entry.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
RemX
07.2023 - 10.2024
- Addressed patient and family inquiries, resolving concerns with empathy and efficiency
- Maintained a comprehensive understanding of healthcare products, procedures, and regulatory standards to provide accurate information
- Performed meticulous data entry for medical records and insurance documentation to support billing and account management
- Investigated customer issues using available resources and resolved complaints or directed them to suitable personnel for further action
Caregiver
Phoenix Home Health Care
07.2019 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Associate Cashier/ Line Cook
Sweetie Pies
06.2011 - 12.2018
- Kept stations stocked, clean and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Greeting customers, answering questions, and resolving complaints.
- Processing and taking customers payment.
Education
Riverview Gardens High School
St Louis, MOSkills
- Data Entry
- Complaint Handling
- Performance Tracking
- De-Escalation Techniques
- Customer Service
- Microsoft Office Proficiency
- Data Accuracy
- Certified in 10-Key
Timeline
Customer Service Representative
RemX
07.2023 - 10.2024
Caregiver
Phoenix Home Health Care
07.2019 - 05.2023
Customer Service Associate Cashier/ Line Cook
Sweetie Pies
06.2011 - 12.2018
Riverview Gardens High School
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