Naomi Brooks
Elkton,MD
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
3
3
years of professional experience
Work History
Shopper
Help Center
Elkton , MD
07.2024 - Current
- Assisted customers in selecting desired merchandise and provided product knowledge.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Stocked shelves with new products and reorganized existing displays as necessary.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Reviewed sales data to identify trends in customer preferences and adjusted merchandising accordingly.
- Organized warehouse storage areas for improved efficiency and accessibility.
- Inspected incoming shipments for accuracy, quality, and quantity.
- Utilized problem solving skills to resolve customer complaints professionally.
Server
Border Cafe
Christiana, DE
10.2021 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Education
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School - Delware
Newark, DE12-2022
High School Diploma -
Elkton High School
Elkton, MD06-2015
Skills
- Stock replenishment
- Promotional planning
- Returns and exchanges
- Market Trend Awareness
- Upselling strategies
- Product Rotation
- Quick on feet
- Strong Work Ethic
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Strong interpersonal skills
- Delivery procedures
- Product Knowledge
- Payment Processing
- Immaculate personality
- Great attitude
- Team Player
- Takes initiative
- Fast learner
Languages
English
Professional
Spanish
Limited
Affiliations
- I can juggle between work, school, my childs sports activities as well as being a wonderful mother and friends.
About Me
- I am a 28 Years of age a full time mother, lover and friend. I am always the individual anyone can come to and i will always show up. I am a animal lover, i work very well with people, anyone can adapt to my bubbly personality. I love to make money and keep busy. I go and volunteer just to give back to other people and it makes me feel great knowing i can make someone smile and have a better day. I would love to hear back from you because i can on for days. :)
References
References available upon request.
Timeline
Shopper
Help Center
07.2024 - Current
Server
Border Cafe
10.2021 - 06.2024
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School - Delware
High School Diploma -
Elkton High School
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