Rafael Gracia Lora
Yonkers,NY
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability in stock replenishment and online order processing, consistently achieving high satisfaction ratings while fostering positive relationships with customers and team members. Committed to maintaining quality and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Shopper
Whole Foods Market Inc
11.2024 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Selected best-quality perishable items such as meat and produce.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Produce Team Member
Whole Foods Market Inc
12.2023 - 11.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Selected best-quality perishable items such as meat and produce.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Team Member-Shift Lead
Pokemoto
02.2023 - 12.2023
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Science - Computer Science
High School Diploma -
06.2022
Skills
- Stock replenishment
- E-commerce
- Point of sale systems
- Upselling strategies
- Store maintenance
- Strong work ethic
- Advertising and marketing
- Sales proficiency
- Accurate money handling
- Strong interpersonal skills
- Customer service
- Planning and organization
- Fashion trends
- Relationship building
- Product knowledge
- Online order processing
- Attention to detail
Certification
Food handler essentials certificate
Responsible Alcohol Sales certificate
Languages
Spanish
Native or Bilingual
Interests
Server
Remote jobs
Sales associate
Customer service
Timeline
Shopper - Whole Foods Market Inc
11.2024 - Current
Produce Team Member - Whole Foods Market Inc
12.2023 - 11.2024
Team Member-Shift Lead - Pokemoto
02.2023 - 12.2023
Westchester Community College - Associate of Science, Computer Science
Yonkers High School - High School Diploma,