Naomi Burnside
Pearland,TX
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
Houston, Texas
07.2023 - 12.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Chili's Restaurant
Houston, Texas
07.2021 - 06.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Host
Baytown Seafood
Pearland, TX
10.2020 - 05.2021
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Monitored dining area to assess server capacity and estimate wait times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked identification for guests who appeared under age 21.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Shift Leader
McDonald's Restaurant
Pearland, Texas
08.2016 - 08.2020
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Collaborated with management to set performance goals and evaluate progress.
- Assessed company operations for compliance with safety standards.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Evaluated employee performance, delivering individualized feedback and praise.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints promptly and professionally.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Klein Forest
Houston, Texas06-2007
Skills
- Table resetting
- Hostess support
- Daily specials memorization
- Order delivery practices
- Food inspection
- Menu item recommendation
- Guest relations management
- Menu presentation
- Guest engagement
- Relationship management
- Sales expertise
- Sales techniques
- Shift management
- Allergy awareness
- Check payment processing
- Table setting
- Responsible beverage service
- Wine service
Timeline
Server
Buffalo Wild Wings
07.2023 - 12.2024
Server
Chili's Restaurant
07.2021 - 06.2023
Host
Baytown Seafood
10.2020 - 05.2021
Shift Leader
McDonald's Restaurant
08.2016 - 08.2020
High School Diploma -
Klein Forest