Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Burton

Grand Terrace,CA

Summary

With over 7 years of experience as a skilled sales associate, I have honed my ability to provide exceptional customer service while adeptly utilizing POS systems. Throughout my career, I have demonstrated a strong aptitude for interpersonal interactions, consistently fostering positive relationships with customers and colleagues alike. In addition to my customer-centric approach, I bring 4 years of supervisory experience, where I successfully managed invoice processing and provided comprehensive training to new hires. My genuine passion for serving others, coupled with my strong communication skills, positions me as a highly effective people person, ready to contribute to the success of any team.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Discover Entertainment Inc.
02.2023 - Current

Cultivated, managed, and sustained client relationships • Spearheaded brand development, advertising, and image enhancement initiatives • Tailored marketing strategies to specific target demographics • Exhibited innovative problem-solving abilities through analytical and critical thinking, consistently delivering efficient solutions and professional conflict resolution.

Work Sabbatical

Home
07.2021 - 02.2023

During this dedicated period, I immersed myself in the pivotal role of nurturing and caring for myself and my newborn child. This experience allowed me to refine a diverse skill set, including effective time management, adept multitasking, and creative problem-solving. I successfully balanced the demands of childcare with household responsibilities, demonstrating adaptability and resilience in the face of unforeseen challenges. Through clear communication, empathy, and patience, I cultivated strong bonds with my child while maintaining order and efficiency in daily routines.

Shift Manager

Panda Restaurant Group/JUICE IT UP!
01.2019 - 06.2021

Ensured smooth and accurate operations during shifts • Conducted comprehensive training for new hires and continuous development for existing staff • Managed inventory procurement and invoice processing efficiently • Upheld store reputation through meticulous maintenance • Provided exceptional guest service and maintained food quality standards • Managed team schedules • Achieved promotion within 3 months

Education

Medical Coding/Billing Certificate - Medical Coding/Billing

San Bernardino Valley College
San Bernardino, CA
05.2024

Skills

  • Customer Service
  • Excellent written and oral communication
  • Project Management
  • Decision-Making/Delegation
  • Relationship Building
  • Interpersonal Skills
  • Flexibility/Adaptability
  • Problem Resolution
  • Attention to Confidentiality
  • Computer Literacy (Excel, Word, Powerpoint, Access)

Timeline

Customer Service Specialist

Discover Entertainment Inc.
02.2023 - Current

Work Sabbatical

Home
07.2021 - 02.2023

Shift Manager

Panda Restaurant Group/JUICE IT UP!
01.2019 - 06.2021

Medical Coding/Billing Certificate - Medical Coding/Billing

San Bernardino Valley College
Naomi Burton