NAOMI CASTILLO
Bronx,USA
Summary
Reliable, honest, and dedicated professional with strong communication skills and the ability to work under direct or minimal supervision. Experienced in customer service and sales, with a proven ability to resolve issues, support team goals, and provide high-quality service. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Altice USA (Optimum)
Bronx, NY
01.2023 - Current
- Supervised daily store operations, including staff scheduling, inventory management, and customer service.
- Led and trained employees to achieve sales goals and deliver excellent customer experiences.
- Handled cash management, budgeting, and reporting to ensure profitability.
Customer Service & Sales Representative
Altice USA (Optimum)
Bronx, NY
01.2022 - 01.2023
- Met sales goals by promoting products, and building strong customer relationships.
- Provided product information, handled inquiries, and followed up to close sales.
- Strengthened client relationships through personalized service.
- Resolved customer issues efficiently, increasing customer satisfaction and retention.
Field Outreach Worker
Full Contact Communications LLC
Bronx, NY
05.2021 - 12.2022
- Collected data and helped community members schedule COVID-19 vaccine appointments.
- Assisted with enrolling individuals in the Excelsior Pass app.
- Participated in outreach meetings and door-to-door campaigns.
Classroom Assistant
ASPIRA of New York, Inc. - BEAM ONE Program
Bronx, NY
04.2019 - 02.2020
- Supported daily educational activities under the supervision of a group leader.
- Supervised students during meals, trips, and classroom transitions.
- Assisted in lesson delivery and student engagement.
Teaching Assistant Intern
PS35X Elementary School
Bronx, NY
02.2019 - 05.2019
- Aided teachers with lesson planning and classroom activities.
- Supported students with reading and math assessments.
- Participated in one-on-one tutoring and lesson correction.
Education
Associate of Arts - Public Health
Bronx Community College
Bronx, NY06.2026
High School Diploma -
International Community High School
Bronx, NY06.2020
Skills
- Bilingual (English & Spanish)
- Customer Service & Sales
- Time Management & Punctuality
- Strategic Planning
- Problem Solving
- Web Technologies & Services
- Customer Retention & Relations
- Cash Handling & POS Systems
Timeline
Assistant Store Manager
Altice USA (Optimum)
01.2023 - Current
Customer Service & Sales Representative
Altice USA (Optimum)
01.2022 - 01.2023
Field Outreach Worker
Full Contact Communications LLC
05.2021 - 12.2022
Classroom Assistant
ASPIRA of New York, Inc. - BEAM ONE Program
04.2019 - 02.2020
Teaching Assistant Intern
PS35X Elementary School
02.2019 - 05.2019
Associate of Arts - Public Health
Bronx Community College
High School Diploma -
International Community High School
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