Naomi Cazares
Harvard,IL
Summary
Detail-oriented and personable healthcare professional with over two years of experience as a medical receptionist in a doctors/therapist office. Skilled in appointment scheduling, patient coordination, insurance verification, and maintaining HIPAA compliance. Background in bartending and cosmetology has strengthened communication, adaptability, and client care skills. Currently pursing a career in healthcare, with a strong commitment to delivering efficient, compassionate, patient-centered service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Horizons Behavioral Health
Crystal Lake, IL
06.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted in coordinating office communications and responding to inquiries from clients and visitors.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
- Streamlined office processes, enhancing overall workflow efficiency within the reception area.
- Handled multi-line phone system, directing calls to appropriate staff members promptly.
- Collaborated with healthcare providers to ensure accurate patient documentation and record-keeping.
- Organized and maintained a clean and welcoming reception environment for patients and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Processed payments efficiently using electronic payment systems and software tools.
Bartender
Jude's
Crystal Lake, IL
06.2021 - 05.2024
- Crafted signature cocktails and maintained high beverage quality standards.
- Trained new staff on bar procedures and customer service best practices.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to synchronize food and drink orders efficiently.
- Implemented effective cleaning routines to maintain a safe and hygienic bar environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Shampoo Technician
Mario Tricoci Hair Salons And Day Spas
Crystal Lake, IL
04.2021 - 07.2021
- Delivered exceptional shampooing services while ensuring a comfortable and relaxing experience for clients.
- Maintained cleanliness and organization of workstations, promoting a hygienic environment for both staff and clients.
- Assisted in the training of new staff on proper shampooing techniques and customer service best practices.
- Collaborated with stylists to provide tailored recommendations based on individual client needs and hair types.
- Monitored product inventory levels, coordinating with management to reorder supplies as needed for uninterrupted operations.
- Developed strong relationships with clients through attentive service and personalized consultations, fostering loyalty and repeat business.
- Resolved client concerns promptly and professionally, ensuring positive experiences that aligned with salon standards.
- Implemented proper sanitation practices in accordance with state laws and regulations to maintain a safe environment for both staff and clientele.
Education
High School Diploma -
Woodstock High School
Woodstock2016
No Degree - Nursing
McHenry County College
Crystal Lake, IL2028
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Schedule management
Certification
- CPR/BLS Certification (American Heart Association) - March 2026
Timeline
Receptionist
Horizons Behavioral Health
06.2024 - Current
Bartender
Jude's
06.2021 - 05.2024
Shampoo Technician
Mario Tricoci Hair Salons And Day Spas
04.2021 - 07.2021
No Degree - Nursing
McHenry County College
High School Diploma -
Woodstock High School