Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Naomi Chester

Summary

Performance-driven team player with 10+ years experience in customer service and administrative work. Goal oriented leader and problem-solver eager to work alongside other professionals or alone. Dedicated to streamlining daily operations efficiently.

Overview

9
9
years of professional experience

Work History

Call Representative

Agero
01.2021 - 01.2023
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Delivered prompt service to prioritize customer needs.
    • Cross-trained and provided backup support for organizational leadership.
    • Answered inbound customer service calls to assist with questions, concerns or problems.

911 Operator

Southwest Regional E-911
01.2019 - 01.2021
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Accounts Receivable Clerk

Flowers Foods Inc
04.2016 - 01.2019
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.

Clerical Office Assistant

Early County DFACS
05.2014 - 04.2016
  • Compiled and analyzed data to produce reports.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Monitored security to help maintain equipment, data and information safety.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Maintained and updated office records, both digital and physical.

Education

High School Diploma -

Early County High School
Blakely, GA
05.2013

On Going - Accounting and Business Management

Bainbridge State College
Blakely, GA
06.2015

Skills

  • First-Tier Technical Support
  • Performance Goal Oriented
  • Call Volume and Quality Metrics
  • Performance Feedback
  • Microsoft Office
  • Account Documentation
  • Accounting Records
  • Quality Customer Service
  • Document and Records Management

References

Will Foster - Will Foster Farms LLC

(229)723-1202


Wes Cleveland - Cleveland Farms

(229)220-2836


Fred Cleveland 

(229)726-6756


Nicole Foster

(334)468-2030

Timeline

Call Representative

Agero
01.2021 - 01.2023

911 Operator

Southwest Regional E-911
01.2019 - 01.2021

Accounts Receivable Clerk

Flowers Foods Inc
04.2016 - 01.2019

Clerical Office Assistant

Early County DFACS
05.2014 - 04.2016

High School Diploma -

Early County High School

On Going - Accounting and Business Management

Bainbridge State College

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Naomi Chester