NAOMI CLARK
Miami,FL
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel.
Extensive career in hospitality working with clients pursuing unique vacation adventures. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly.
Well-traveled with active listening and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Independent Online Travel Advisor
InteleTravel.com
09.2023 - Current
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Elections Manager Poll Worker
Miami Dade Elections Department
11.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Events Staff Member
Hard Rock Stadium
08.2016 - 08.2023
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Sales Manager
Safelink Wireless
10.2014 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Associate/Grocery Stocker
Walmart
03.2008 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
International Travel Agent
Interval International Travel, Inc.
09.1998 - 01.2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Education
Certified Professional Coder (CPC) Certification - Medical Insurance Billing
Miami Dade College
Miami, FL08.1998
VoIP Certification / PBX Certification - PBX Operator
Lindsey Hopkins Technical College
Miami, FL06.1990
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.1983
Skills
- Client Amenities
- Hotel Accommodations
- Overseas Tours
- Administrative Tasks
- Travel Insurance
- Travel Arrangements
- Reservations Management
Timeline
Independent Online Travel Advisor
InteleTravel.com
09.2023 - Current
Events Staff Member
Hard Rock Stadium
08.2016 - 08.2023
Elections Manager Poll Worker
Miami Dade Elections Department
11.2015 - Current
Sales Manager
Safelink Wireless
10.2014 - 06.2019
Sales Associate/Grocery Stocker
Walmart
03.2008 - 02.2014
International Travel Agent
Interval International Travel, Inc.
09.1998 - 01.2014
Certified Professional Coder (CPC) Certification - Medical Insurance Billing
Miami Dade College
VoIP Certification / PBX Certification - PBX Operator
Lindsey Hopkins Technical College
High School Diploma -
Miami Springs Senior High School
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