Summary
Overview
Work History
Education
Skills
Timeline
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Jo McCombs

Flower Mound,TX

Summary

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Independent Travel Agent

Gateway To Magic
10.2021 - Current
  • Arranged travel accommodations for groups, couples, and special occasions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborated with colleagues to create and promote special travel packages.
  • Updated and maintained customer databases to increase customer retention.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Helped customers with passport and visa applications.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Volunteer

Christian Homeschool Enrichment Community
09.2015 - 04.2023


  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others..
  • Monthly bank reconciliation and budget
  • End of year tax filings for state and the IRS
  • Yearly business meeting reports
  • Collection and distribution of money to the various teachers and classes

Education

No Degree -

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Summerville High School
Summerville, SC
06.1991

Skills

  • Client Amenities
  • Travel Arrangements
  • Administrative Tasks
  • Interpersonal Communications
  • Client Consultations
  • Travel Research
  • Travel Insurance

Timeline

Independent Travel Agent

Gateway To Magic
10.2021 - Current

Volunteer

Christian Homeschool Enrichment Community
09.2015 - 04.2023

No Degree -

Central Piedmont Community College

High School Diploma -

Summerville High School

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Jo McCombs