Open To Work
Naomi Crow
Haz Mat Special Services
Deer Park,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Operations ManagerAdministrative AssistantExecutive Administrative AssistantBusiness Development ManagerField Assistant
Work Type
Full TimeContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Deer Park, TX
Open to relocation:
Yes
Minimum Desired Compensation
$90000/yr
1
Language
15
years of professional experience
Dynamic professional with 20 years of experience in the chemical and oil and gas industries. Proven ability to manage and mentor operations and sales teams. Expertise in managing diverse projects from conception to completion, focusing on quality performance and customer satisfaction. A strategic thinker dedicated to operational excellence and relationship building.
Work History
Account Manager
3 Months- Key Skills: Lead Generation and Prospecting, Territory Development, Client Relationship Management, Cold Calling and Networking
- Customer Relations: Relationship building, strong customer service skills, Problem solver, Resilience.
- Communication: Communicate effectively with customers, Active listener
- Participated in job walks to assess project requirements and identify customer needs.
- Followed up with customers to address inquiries and provide clarity on quotes.
- Attended after-hours trade shows to network with potential clients and showcase services. or events.
- Attend after-hours trade shows or events.
Regional Sales Manager
3 Months- Led team of six outside sales reps to achieve regional sales targets
- Accountable for driving revenue and market growth in the Gulf Coast Region
- Established monthly, weekly, and daily sales goals to drive performance
- Managed the sales team by providing guidance and support to achieve targets. and financial performance
- Recruited, onboarded, and trained new sales representatives to improve team effectiveness. and coach sales representatives
- Facilitated quarterly performance meetings to evaluate and enhance team outcomes
- Ensure customer satisfaction, retention and growth
- Partner with operations and supply chain to ensure profitability
Hybrid Business Development Manager
5 Months- Demonstrated lead generation, prospecting, and territory development to drive business growth.: Lead Generation and Prospecting, Managed client accounts in Humble, Texas City, Freeport, and Corpus Christi to ensure comprehensive coverage. Development, Client Relationship Management. Conducted cold calling and networking to generate leads and expand client base.
- Engaged with customers to understand needs and build trust through effective communication.: Communicated effectively with customers to address needs and foster trust. Active listener
- Identified emerging market trends to inform product development and marketing strategies.
- Utilized Microsoft Office, Outlook, and PowerPoint for effective communication and project management.: Microsoft Office, Outlook, PowerPoint
- Communication: Communicated effectively with customers to address needs and foster trust. Active listener
- Technical Skills: CRM Software – Inform/Salesforce, ADP, SAP Concur, SharePoint
- Computer Skills: Microsoft Office, Outlook, PowerPoint
- Territory: Humble/Houston, Texas City, Freeport, Corpus Christi
Branch Manager
2 Years 5 Months- Leadership: Oversee all branch employees
- Focused on customer satisfaction and loyalty, driving repeat business through personalized service
- P&L: Oversee reports, budgets and financial reports
- Monitored branch operations to ensure adherence to regulatory standards and compliance requirements.: Identifying, assessing and mitigating risks associated with the branch’s operations and ensuring that the branch adheres to relevant regulations
- Customer Relations: Use strong customer service skills to resolve issues & foster customer relationships
- Recruited and onboarded new employees, ensuring understanding of position demands and suitability for roles to enhance team effectiveness
- Performance: Conduct performance reviews, complete disciplinary reports and submit paperwork for raises and promotions.
- Attended industry events to build professional relationships.: Attended industry events to build professional relationships.
Dispatcher
3 Months- Answer customer calls and dispatch drivers and equipment
- Coordinate daily dispatch operations to optimize resource allocation and scheduling efficiency.
- Ensure all route service drivers are working in/on pre-assigned routes/tasks each day
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Address customer problems and requests by relaying information and providing effective solutions
- Recorded details of every customer call for accurate tracking
- Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce
- Coordinate with billing personnel to ensure timely and accurate invoicing
- Assign the appropriate equipment and employees to corresponding jobs
- Enter data into computer system and keep dispatch records/logs and status reports
- Communicated with yard personnel to prepare equipment for delivery and pick-up.
- Work with third party logistics providers as needed to ensure timely delivery and pick-up requirements are met
- Plan and coordinate all logistical requirements for special events and large equipment moves
- Help identify and work with third-party service providers as needed to coordinate services in locations not currently covered by Stallion
- Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager
- Communicate all issues to Ops Manager in a timely and efficient manner
- Monitored communication channels to ensure timely updates and effective problem resolution for field teams.
- Trained new dispatch staff on systems, protocols, and best practices to uphold service quality standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatch staff on systems, protocols, and best practices to uphold service quality standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service/Inside Sales
1 Year- Answer incoming calls/questions/concerns for sales dept.
- Approved time and submitted payroll for 80 employees, ensuring timely compensation and compliance.
- Process customer credit cards for orders.
- Mail out invoices.
- Receive packing lists and post invoices.
- Shipping and receiving orders, parts and consumables
- Request per diem amounts and load to cards for all T/A’s and projects
- Complete expense reports for Houston Branch Manager
- Order office supplies for all departments
- Assign drivers to their daily jobs/deliveries
- Work in Navision, ADP, Microsoft Outlook and Microsoft Office
- Processed customer credit cards for orders, facilitating smooth transactions and enhancing customer satisfaction..
- Stock conference room and corporate lobby
Site Administrator
1 Year- Coordinated various plant tasks to support seamless operations.
- Managed incoming calls and addressed inquiries for all departments.
- Procured office supplies for R&D department and labs to maintain operational readiness.
- Code R&D Reports, log and email them out.
- Enter/edit/process Purchase Requisitions in SAP
- Approve/modify/reject Purchase Orders in SAP
- Ordered safety/service awards.
- Work with A/P to get outstanding invoices paid
- Enter all safety points in Safety Recognition program
Business Development Specialist
2 Years- Identified and developed new business opportunities to expand client base.
- Maintain current customer relationships.
- Attended job walks and met with customers to review job scope.
- Followed up with customers to address inquiries regarding quotes, ensuring clarity and satisfaction.
- Set up meetings, conference calls and lunch meetings as needed.
- Attend after-hours trade shows or events.
- Reported updates regularly to sales and location managers to keep stakeholders informed.
Field Clerk
1 Month- Processed and organized field data for environmental assessments to ensure compliance with regulations.
- Compiled daily reports for review by Supervisor and customer. for Supervisor, then for customer approval.
- Developed detailed timesheets for 20 employees, including subcontractors, to track hours worked. for 20 employees, including subcontractors.
- Generated dailies for Supervisor, then for customer approval.
- Maintained separate logs for rental equipment, vendors, etc.
- Participated in three weekly meetings to review project progress and address punch lists. to discuss progress/punch lists.
- Processed and organized field data for environmental assessments, ensuring compliance with regulatory standards.
- Collaborated with team members to conduct site inspections and collect samples, supporting accurate analysis and reporting.
Business Development
1 Year- Develop new business opportunities.
- Cultivated and maintained strong relationships with existing customers to ensure satisfaction and retention.
- Attend job walks as needed and/or meeting with customers to review job scope.
- Fill out Bid Request Forms and submit them to the manager to produce a quote.
- Followed up with customers to address inquiries about quotes and clarify details to support decision-making.
- Stay updated on pricing and products. Assist Billing with invoicing.
- Participated in after-hours trade shows and events to network and identify potential business opportunities.
- Provided weekly reports to Sales Manager detailing sales activities and progress and Owner of the company.
- Participated in staff meetings to discuss team objectives and updates and report weekly activities.
- Coordinated scheduling of meetings to facilitate communication among team members, conference calls and lunch meetings as needed.
- Determine what employees/supervisors would be a good fit for each job assignment.
Field Clerk
2 Months- Assisted in Phillips 66 recovery efforts following Hurricane Harvey.
- Generated daily reports for project manager and secured customer approval.
- Created timesheets for 100 employees, including subcontractors.
- Collaborated with customers' HSE department, lab, operations, and fire department to ensure compliance and safety standards.
- Maintained separate logs for rental equipment, per diem and lodging.
- Created job files/books for the duration of the job.
- Monitored job progress continuously from initiation to completion.
Customer Service Rep./Inside Sales
1 Year- Assisted owner with preparing accurate quotes and processing orders
- Supported CSR department by efficiently handling phone calls and processing orders and quotes
- Follow up with manufacturers regarding order discrepancies/back orders
- Follow up with manufacturers regarding order and obtaining tracking
- Make sure in-stock orders are filled promptly and expedited with warehouse
- Followed up with manufacturers to resolve order discrepancies and manage back orders
- Enter all orders into Navision, including the Purchase Orders
- Work closely with shipping & receiving dept., as well as Dispatch
- Supported the Will Call department by assisting customers.
IT Administrator/Purchasing
3 Years- Pulled and processed all orders from server to ensure timely fulfillment
- Placed manual orders as needed to meet operational requirements
- Communicate with suppliers to track open orders from Expedite Report
- Coordinate w/clients & determine inventory levels to maintain production
- Evaluate replenishment parameters to ensure adequate customer support
- Resolved shipping discrepancies and Bin Tech issues with suppliers to maintain inventory accuracy
- Receive and/or close orders for suppliers and as requested from Bin Site
- Process Invoice Validations
- Produce and Print Bin Site Labels/Files and Site ID Labels
- Executed database modifications to add or delete items and update descriptions, UOM, and pricing. (add/delete items, change description, UOM, price)
- Run daily Exception and PO Reports
- Generated Supplier Discrepancy Reports.
- Work directly w/President & VP of Operations & Admin on projects.
Education
High School Diploma
High School Diploma
Skills
Account management
CRM management
CRM software
Order management
Documentation management
Reporting documentation
Administrative Oversight
Staff management
Vendor management
Schedule management
Performance assessment
Management teamwork
Sales Strategy Development
Sales Performance Analysis
Relationship management
Team collaboration
Languages
English
Full Professional
Timeline
Account Manager
Haz Mat Special Services
04.2026 - 07.2026Read More
Regional Sales Manager
Triplex, Inc.
01.2026 - 04.2026Read More
Hybrid Business Development Manager
Triplex, Inc.
08.2025 - 01.2026Read More
Branch Manager
Stallion Infrastructure Services
12.2022 - 05.2025Read More
Dispatcher
Stallion Infrastructure Services
09.2022 - 12.2022Read More
Customer Service/Inside Sales
Code Red Safety
01.2021 - 01.2022Read More
Site Administrator
Brown & Root
01.2020 - 01.2021Read More
Field Clerk
Phoenix Pollution
06.2018 - 07.2018Read More
Business Development Specialist
Wastewater Specialties
01.2018 - 01.2020Read More
Field Clerk
Phoenix Pollution
08.2017 - 10.2017Read More
Business Development
Phoenix Pollution & Environmental
01.2017 - 01.2018Read More
Customer Service Rep./Inside Sales
24Hr Safety, LLC
01.2016 - 01.2017Read More
IT Administrator/Purchasing
Axion Logistics LLC
01.2012 - 01.2015Read More
Deer Park High School
High School Diploma
Read More
San Jacinto College
High School Diploma
Read More