Naomi Cuzuban
Frisco
Summary
I value respecting others and maintaining a positive work environment with personal growth in mind. My enthusiastic personality and attitude is driven by my desire to tackle any demand with a challenging spirit.
Overview
7
7
years of professional experience
Work History
Lease Maturity Specialist
American Honda Finance Corporation
07.2024 - Current
- Maintained accurate records of client interactions within the CRM system, ensuring up-to-date account information was accessible at all times.
- Educated clients on available buyout options at lease-end, helping them make informed decisions about their next steps.
- Collaborated with sales teams to ensure timely vehicle returns and seamless transitions into new leases or purchases.
- Assessed individual customer needs to provide tailored solutions, optimizing their leasing experience.
- Demonstrated strong knowledge of leasing programs and incentives when advising clients on suitable options for their specific requirements.
- Played a key role in achieving departmental goals by consistently meeting individual performance targets.
Physical Therapy Technician
Chiroconcepts of Mckinney
01.2024 - 07.2024
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Checker, Customer Service Assistant
H-E-B
02.2022 - 11.2023
- Provides excellent service and customer interaction
- Collects payment for customer purchases
- Bags groceries for customers
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Monitors and manage potential front-end shrink
- Makes change and keeps an accurate till
- Answers product related questions for customers
- Ensures company food safety and sanitation expectations are achieved
- Identified produce items and input corresponding PLU codes.
Team Leader (FOH)
Chick-fil-A
08.2018 - 08.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Team Member
Dillas Quesadillas
03.2018 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Dining Room Attender
Ikigai Udon
04.2017 - 07.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Health Kinesiology Leisure Studies
Baylor University
Waco12.2023
High School Diploma -
Lebanon Trail High School
Frisco, TX05.2020
Skills
- Microsoft
- Customer Service
- Loss Prevention
- Mentoring
- Math
- Team Supervision
- Leadership
- Quality Improvement
- Cash Handling
- Complaint Resolution
- Escalated calls
- Employee Evaluation
Languages
English
Romanian
Spanish
Organizations
- Bridge Romanian Church Youth Group, Dallas, TX, 2015-2023
- Lonestar Volleyball, Frisco, TX 2013-2016
Awards
- Dean's Academic Honor List, Spring 2023, Summer 2023, Fall 2023
- Trail Blazer Pride - Future Focused Leadership Award, Lebanon Trail High School, 2017
- Spanish 1 Spelling (Net Ole Competition) 3rd Place, 2017
- National Spanish 1 Exam - Silver Award, 2016
Timeline
Lease Maturity Specialist
American Honda Finance Corporation
07.2024 - Current
Physical Therapy Technician
Chiroconcepts of Mckinney
01.2024 - 07.2024
Checker, Customer Service Assistant
H-E-B
02.2022 - 11.2023
Team Leader (FOH)
Chick-fil-A
08.2018 - 08.2021
Team Member
Dillas Quesadillas
03.2018 - 08.2018
Dining Room Attender
Ikigai Udon
04.2017 - 07.2017
Bachelor of Science - Health Kinesiology Leisure Studies
Baylor University
High School Diploma -
Lebanon Trail High School
Similar Profiles
RONETTA JENKINSRONETTA JENKINS
Sr. Dealer Analyst Team Lead at American Honda Finance CorporationSr. Dealer Analyst Team Lead at American Honda Finance Corporation
Blessing EsomchukwuBlessing Esomchukwu
Lease End Specialist at American Honda Finance CorporationLease End Specialist at American Honda Finance Corporation
Chance GossChance Goss
Customer Accounts Representative at American Honda Finance CorporationCustomer Accounts Representative at American Honda Finance Corporation
Artan CanolliArtan Canolli
Team Leader- Asset Recovery at American Honda Finance CorporationTeam Leader- Asset Recovery at American Honda Finance Corporation
Cruz VelozCruz Veloz
Volunteer at Grace Avenue ChurchVolunteer at Grace Avenue Church