Naomi Davis
Hughes,AR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Bank Teller
First National Bank of Eastern Arkansas
Hughes, AR
08.2023 - 06.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Restaurant Manager
313 Blues Cafe
Hughes, Arkansas
06.2021 - 09.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Training Coach
Family Dollar Distribution Center
West Memphis, Arkansas
08.2018 - 05.2021
- Developed and implemented training programs to promote employee development.
- Conducted assessments of employees' skills and knowledge gaps, and designed learning strategies to address these gaps.
- Provided coaching sessions for new hires on company policies, procedures, and job expectations.
- Delivered regular reports about progress made by individuals undergoing various training courses.
Order Processor
William Sonoma
Memphis, TN
10.2013 - 07.2018
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Investigated discrepancies between customer orders and vendor invoices for resolution.
- Ensured accurate completion of paperwork associated with each order including customs documents.
- Adhered to company policies and procedures related to the purchasing process.
- Participated in regular meetings with other departments such as accounting or logistics.
- Responded promptly to customer complaints concerning product quality or delivery issues.
Education
Associate of Arts - Medical Assisting
Mid South Community College
West Memphis, AR05-2013
Skills
- Cash counting
- Customer Relationship Management
- Asset Management
- Money Handling
- Customer Needs Assessment
- Signature Verification
- Money orders
Timeline
Bank Teller
First National Bank of Eastern Arkansas
08.2023 - 06.2024
Restaurant Manager
313 Blues Cafe
06.2021 - 09.2023
Training Coach
Family Dollar Distribution Center
08.2018 - 05.2021
Order Processor
William Sonoma
10.2013 - 07.2018
Associate of Arts - Medical Assisting
Mid South Community College
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