Naomi Davis
Overton
Summary
Experienced front desk agent skilled in customer service and guest relations. Adept at maintaining organization and operational efficiency, contributing to positive guest experiences and loyalty.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Guest Services Incorporation
Overton, NV
11.2025 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Coordinated room assignments and reservations using property management system software.
- Addressed guest inquiries and resolved issues promptly to maintain high service standards.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash and credit transactions while adhering to company policies for security and accuracy.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
Front Desk Agent
Guest Services Incorporation
Temple Bar Marina AZ
06.2025 - 11.2025
- Collaborated with housekeeping staff to ensure room readiness for incoming guests.
- Processed payments accurately, maintaining financial integrity during transactions.
- Provided information about local attractions and services to enhance guest experiences.
- Maintained front desk area organization, contributing to overall hotel presentation quality.
Front Desk Agent
Days Inn By Wyndham
Bullhead City, AZ
07.2024 - 07.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Property Manager
Huskie Ridge Residential
DeKalb, IL
03.2023 - 07.2024
- Supervised daily operations of residential properties, ensuring compliance with regulations and standards.
- Coordinated maintenance requests, optimizing response times and tenant satisfaction.
- Implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Conducted regular property inspections, identifying maintenance needs and improving overall property condition.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Housekeeper
Kellys Cleaning Services
Sycamore, IL
01.2018 - 02.2024
- Maintained cleanliness and orderliness in residential and commercial spaces.
- Utilized efficient cleaning techniques and tools to ensure high standards of hygiene.
- Trained new staff on cleaning protocols and safety procedures.
- Developed and implemented improved cleaning schedules for efficiency.
Front Desk Manager
Best Western Hotel
Sycamore, IL
03.2021 - 04.2023
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and hotel policies.
- Implemented efficient scheduling practices to optimize staffing levels during peak periods.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the hotel brand.
Education
High School Diploma -
Dekalb High School
DeKalb, IL04-1997
Associate of Applied Science - General
Kishwaukee College
Malta, ILSkills
- Guest services
- Customer service
- Hospitality services
- Cash handling
- Credit and cash payments
- Time management
- Problem-solving skills
Timeline
Front Desk Agent
Guest Services Incorporation
11.2025 - Current
Front Desk Agent
Guest Services Incorporation
06.2025 - 11.2025
Front Desk Agent
Days Inn By Wyndham
07.2024 - 07.2025
Property Manager
Huskie Ridge Residential
03.2023 - 07.2024
Front Desk Manager
Best Western Hotel
03.2021 - 04.2023
Housekeeper
Kellys Cleaning Services
01.2018 - 02.2024
Associate of Applied Science - General
Kishwaukee College
High School Diploma -
Dekalb High School