Naomi Floyd
Carlisle,PA
Summary
I am a 19-year-old professional with five years of experience in the service industry, having begun my career at the age of 14. I possess strong customer service skills and take pleasure in working on the food lines. I am adaptable and not overly selective about tasks. I am reliable and have a proven track record of collaborating effectively within a team as well as managing responsibilities independently in a store setting.
Overview
5
5
years of professional experience
Work History
Team Member
Taco Bell
Carlisle, Pennsylvania
06.2024 - Current
- Service: In my role, I collaborate with team members to ensure efficient service. Typically, one person is dedicated to Lane One, preparing beverages, while another staff member manages Lane Two, facilitating order delivery and customer interactions at the window. Additionally, we maintain oversight of the front counter, where we promptly take orders and manage pickups for DoorDash and mobile orders.
- Food: In my role, I am responsible for preparing the lines, which involves setting up all the cold lines, followed by the hot lines, as well as organizing all the shells and chips. I ensure that everything is in place for efficient service during busy periods. My primary focus is on the food line, where I prepare dishes and wrap them correctly according to specifications before packaging them. Precision in our measurements is crucial, and our knowledge is regularly assessed to maintain high standards in our operations.
Team Member
Dairy Queen Grill & Chill
Georgetown, DE
05.2023 - 03.2024
- Prep: During my morning shifts, I was responsible for preparing the stores prior to opening. This included loading the ice cream machines on both sides and arranging the toppings on each side. Additionally, I activated the boilers for the chocolate and fudge, and organized the cups and lids. My role also involved completing preparatory tasks to ensure we were fully equipped for the anticipated rush.
- Ice cream line: During my tenure, I was primarily responsible for managing the cold line, where we prepared a variety of frozen treats, including blizzards, ice cream cones, sundaes, shakes, and more. Ensuring timely service was crucial, as each blizzard typically contained a minimum of five ingredients. Operating the blender required precision; the cup needed to be held correctly to avoid mishaps, particularly since a high liquid ratio could lead to spills
- Food: During peak hours when the demand increased, I occasionally assisted on the food line to ensure efficient service. My responsibilities included preparing burgers and managing the fryer, as well as prepping the buns and patties in anticipation of busy periods.
- Front counter: I was responsible for managing the front counter on various occasions. My duties included taking orders, handling cash transactions, and ensuring that each food item was accurately distributed to customers. I developed skills in de-escalating situations with disgruntled customers, effectively maintaining a positive service experience.
- Customer service: In my role, I managed orders from both the front counter and the drive-thru microphone, efficiently delivering meals at both locations. I became the primary point of contact for team members seeking assistance with challenging customer interactions, as I was well-known and trusted for my communication skills. Additionally, I engaged with children and supported parents whenever they required assistance with their kids, ensuring a welcoming and accommodating environment.
- Training: I provided extensive training for many of the new hires, focusing specifically on ice cream preparation and front counter operations.
Team Member
Chic-Fil-A
Millsboro, Delaware
05.2020 - 05.2021
- Morning shifts: In the mornings, I assist with the setup of the front of the store in preparation for opening.
- Customer Service: During my tenure in the service industry, I was responsible for taking orders at both the front counter and through the drive-thru microphone. Throughout the summer months, I utilized an iPad to efficiently process orders while stationed outside. Additionally, I ensured timely food distribution and packaging for customers.
- Money Handling: Throughout the summer and fall seasons, we consistently utilized fanny packs equipped with cash and coin dispensers, which we wore on our hips. Additionally, we carried a card reader for processing transactions after completing orders on the iPad.
- Cleaning: I started working during the later stages of the COVID-19 crisis. This entailed performing deep cleaning tasks each night to ensure a safe environment. Additionally, upon reopening the play area for children, we implemented a rigorous cleaning schedule that required sanitizing the space every 30 minutes.
Education
High School Diploma -
Sussex Central High School
Georgetown, DE05-2023
Some College (No Degree) -
Delaware Technical Community College
DESkills
- Complaint resolution
- Cleaning
- Attention to detail
- Conflict resolution
- Customer service
- Order preparation
- Task prioritization
- Dependability and reliability
- Hospitality and accommodation
- Cash handling
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Positive attitude
- Leadership qualities
- Following instructions
- Money handling
- Area and facility cleaning
- Collaboration and teamwork
- Decision-making capacity
- Willingness to learn
- Complex Problem-solving
- Organizing work stations
- Flexible schedule
- Safety
Timeline
Team Member
Taco Bell
06.2024 - Current
Team Member
Dairy Queen Grill & Chill
05.2023 - 03.2024
Team Member
Chic-Fil-A
05.2020 - 05.2021
High School Diploma -
Sussex Central High School
Some College (No Degree) -
Delaware Technical Community College